Hello, I recently installed a new product and followed all the instructions. I installed it to a HealTech Thunderbox, purchased a better micro SD card, downloaded the firmware, and then turned on my motorcycle to perform the flashing process to update the firmware. However, at the end of the process, only the GPS light turned on and there was no sign of the camera or Wi-Fi. I have tried everything from turning on airplane mode to disconnecting and reconnecting everything, tried downloaded the other firmware but nothing seems to work. any advise ?
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Unfortunately your video can't be played... So we can't see anything.
Have you tried downloading the firmware again?
@Jade _Innovv do you want to think along with this malfunction?
So I got the same results, only the camera is on, with or without the SD card and power from the motorcycle or power from the USB to wall charger, I also tried power it up straight from the motorcycle battery and same results.
I will try that when I get home after work, the status of the thunderbolt give me is a green light, the reason im usisng the thunderbolt is not to void waranty on the bike and is a surge protector.
What happens if you connect the power supply directly to your battery, not via the HealTech Thunderbox.
You can possibly perform a reset by pressing the button on the remote control for more than 10 seconds.
In the manual of the Thunderbox I read that you can read the status of the Thunderbox using the colored LEDs, what is the status?
Could it be that the Thunderbox has (temporarily) switched off the power during the firmware update? So the firmware update was not performed properly. To perform the firmware update, also see this video, here you can see how the LEDs should light up/blink during the firmware update https://www.youtube.com/watch?v=sGvg1051gPI
The Airplane mode is an option intended for iPhones that cannot connect to WiFi. This does not affect whether or not the K5 wants to start up.
What is the reason for you to connect the K5 via the Thunderbox?