Hi, we are having a eight-day break from September 28 to October 5, and may not be able to ship out the package on time. We have people covering customer support during this time.Thank you for your kind support.
@INNOVV Teamn I am an extremely unhappy customer at this point in time. Apart from having issues viewing files on my phone (long thread here: https://www.innovv.com/forum/innovv-k5/video-viewing ), and having to remove the card to view videos on my laptop, and no resolution forthcoming, my K5 is now also not recording huge sections of riding.
I had an accident today and need to see the footage, and guess what - about 2 hours, obviously including that event, is not even recorded. Last recording was half an hour before, and next one starts an hour and a half later. A few 1 minutes videos, then nothing for an hour and a half, and then a few 5 minutes videos. (My setting is on 5 minutes.)
Totally defeats the object having a 'premium' product as a dashcam that only records now and then. (I did check the accident, protected, and main folders.)
My card is not full, it's a 256 card, and only half of it used, as I formatted it last time when I couldn't view my files as per other thread.
I have been having issues with my K5 on and off for a long time now, and would need to look at finding something better if you don't have some solutions for this.