Anyone experiencing erratic recording?

so not only is it stupid that they didn't answer here but decided to respond behind closed doors, their assistance wasn't very helpful and I ended up having to trial and error myself.

The solution I found occurred during a hardware change related to something else. None of the included hardware or brackets were useable to mount the front camera/dvr unit so i had to buy a bunch of extra stuff and mount it behind a turn signal and it turned out that the camera body was touching part of my bike which caused excess vibration. On top of that because the the camera is the dvr unit it means the memory card has to be mounted outside the bike where vibration is exaggerated and the memory card is appears to be very sensitive to vibrations so I had to add extra rubber grommets to dampen the vibration. Its an inconsistent solution resulting in about a 5-10% footage loss but its better than the 80-90% loss i was experiencing before. A better solution would have been to keep the dvr unit inside the bike like it is in older modules. that would make the camera smaller and more discrete (or allow for a better image sensor) and protect the footage incase of an accident.