To see this working, head to your live site.

Edited: Sep 19, 2021

K3 App Issues

App not working on the Huawei P20 Pro Android device. As soon as I hit Settings, the App closes. I've tried upgrading the DVR to the latest firmware (V1.1.11) - same issue. I've tried rolling back to an older version V1 (1st April 2021) and it's still the same. Everything else seems to work (it records video etc.) and I can access Settings from my daughter's iPhone, but I am unable to get into the App Settings with my phone, so I can't change anything - and it's driving me crazy. Any ideas? Set up is K3, Huawei P20 Pro (with the latest updates).

9 comments

9 Comments

Jade _Innovv

Sep 24, 2021

thanks for all you guys' positive response, we are happy to have you guys here.

philip.wilks

Sep 22, 2021

Hi, I was having same issue with Samsung A7, followed theses instructions and all is well now. Will update if things this happens again but touch would all good.

Chris Rayner

Sep 23, 2021

Replying to

Hi Philip, thanks - yes it also fixes my problem on the Huawei P20 Pro. Thanks for your feedback.

Jade _Innovv

Sep 22, 2021

Dear Chris,could you please go to the Celluar Data and switch it off for the "INNOVV" in your Huawei P20 Pro? You are also suggested to unistall the App, install the latest App and allow all the permissions during the installing.

Thanks.

Chris Rayner

Sep 23, 2021

Replying to

That's it, thank you - not an obvious one :-). I went into Setting -> Apps and for the INNOV app itself, turned off 'Mobile Data Allowed'. Now it works fine. Thanks for your help.

Hans

Sep 19, 2021

Obviously an app problem.

Have you tried uninstalling and reinstalling the app?

Chris Rayner

Sep 20, 2021

Replying to

Yes, clearly a compatibility issue with this Android device (a number of other things don't work either, as well as it constantly closing every time I try and access 'Settings'). I've tried uninstalling, reinstalling, everything. Using a borrowed iPhone, it works fine. What's even more frustrating is, I can clearly see from the forums that many people are having this issue. It really needs some attention from the Innovv team.

Jade _Innovv

Sep 22, 2021

Replying to

@Chris Rayner Hello Chris, could you please uninstall the App and reinstall the latest App from the Googleplay?

Thanks.

Chris Rayner

Sep 23, 2021

Replying to

@innovv Thanks, but I already have the latest App available from Googleplay (Version 1.0.16.20210922)

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