WIFI will not connect (possible fix found)

When updating the firmware did you save the file to computer then transfer file to card ? I tried this numerous times and found not all files were transferred. Clear the card completely then insert card into computer, download latest firmware but save direct to card, this worked for me. Hope it helps.

downloaded to DROPBOX (only way I can open the bin file) DVR red light repeatedly blinks like it should. WIFI Network shows up on the iphone but will not connect. APP will not work due to no wifi connection so I can do nothing with the settings. This thing worked before updates so I know something is messed up. I just want a refund at this point. Tired of wasting time.

Thx Warren not a iphone issue it is in the DVR. Phone and ipads connect just fine to every other wifi signal and even my go pro connects so it is in the DVR.

Decided to give it another shot. Decided to completely start fresh so I completetly fomatted my SD card on my PC and then reformated to Fat32 using this site http://www.ridgecrop.demon.co.uk/index.htm?guiformat.htm

I put the SD card in the DVR and powered it on just to confirm that files were being recorded on it. They were so.......

I downloaded : https://www.dropbox.com/sh/qnr7k5j3702qzgj/AABqQGY2N4cLdgIwO1bkl0TAa/K2.20180925.V0.39%28MP4%29?dl=0

to my download files on my PC and then dropped the entire file onto the SD card. I then updated the DVR and all lights flashed indicating that the firmware updated. I then hit the reset button on the DVR and it powered off

On my phone I went to General settings and reset network settings.

I powered on the DVR and when the WIFI light was flashing i opened the WIFI on my phone and saw the INNOVV K2 Wifi and clicked on it. It asked for a password. So I entered the original factory password of 12345678 that I used when I initially set up the DVR.

Damn thing connected.

I opened the updated INNOVV APP and it all connected and I made all the setting changes and it all took and is working as it should. I will confirm on a ride tomorrow.

Not sure what exactly made it work but those are the things I did.

"reset network settings on the phone" Seems like it was a phone issue,

While the other actions may have helped and were an excellent path to take, I am going with the "network reset" based on the fact that you could see but not connect to the K2 SSID but everything else appeared to worked...

Apparently that deleted or forgot the K2 wifi settings and forced you to establish a new connection.

Copied from Apple Support....

"Reset your Network Settings."

"Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before."

Did you have to reconnect any other wifi connections, I ask because I am not sure if all network settings are reset or just the ones not connected at the time...

If you can not connect to a certain wifi connection even though you can see the SSID , most times you can select "forget connection" and then establish a new one...

I guess sometimes a firmware update would change settings back to default.... I learned something, Thank You Ron..

One would think that the network reset would be the solution. However, I had done that previously with no success.

I am kind thinking that with the DVR reset, the key may have been as simple as using the factory password 12345678. I think the phone just kept my personal password and was trying to connect and failing but not telling me the password was incorrect.

I think the combination of the DVR reset and the network reset forced the phone to ask for a new password and when I entered the factory 12345678 vs my previously personal password it connected as it should.

I am happy I finally connected but the lack of support has been annoying. But to be expected I guess when the support team is on the other side of the globe and most IT is contracted out.

Now I hope it just keeps working and will address all this on the next update!! LOL

I do believe you are correct even on the support, or lack thereof, problem...

But, I think it would be a pretty tough job to design software/ firmware to operate properly with the myriad of systems/ OS's in a universe where the only constant is "The variable rate of change" , especially when a company like Apple puts out an update (IOS 12) that doesn't even work 100% with it's own phones..H'mm, maybe one bad apple does spoil the whole bunch...

Questions if you do not mind, Are you in the states and did you order your unit direct or third party, if direct, how long did it take and did you have any problems with customs... or any other concerns...

Thanks.....

I am in California. I ordered direct off the website and had the unit in less 2-3 days.

I agree on making things work across several platforms could be challenging but if you are going to enter that world with a IT dependant product then you better make sure you have all the capabilities in place.

Had no issues with customs or original install. Issues started to pop up as updates started coming out.

But as with all newer products, we are all part of the learning stage and the product can only improve from our input.

Glad to see the problem fixed, and we can see how the forum/the community works.

Indeed, we are learning from the discussion as well.

Hello I think I sorted it, as both cameras need to be connected in order for the Wi-fi to show