Thanks for your tip, I connect the DVR again on the motorcycle but unfortunately without results. Still no Wifi contact with the iPhone. I am desperated :-(
I think I will need to send it back to INNOVV for guarantee.or if there is any another tip ?
Hello, thanks for your quick reply. I downloaded the new app but still no connection with my iPhone. I took the DVR out of my motorcycle and connected it to my PC. The Wifi icone is still blinking but no connection is made. I also restart my iPhone but still no improvement. Do I need to reconnect the DVR in my motorcycle or with my PC the Wifi connection need to work also? Thanks in advance for your advise. Kind regards, Daniel
Hello, I have the same problem. All was working good, but one day I noticed that the speed was not showing on the video's. I reset the DVR and then the problems began. My Wifi suddenly didn't connect anymore with my iPhone Xs IOS 14.0.1. I tried the procedure as described above and tried again and again without results. The Wifi icon is blinking but no connection was made anymore. I remove the DVR from the motorcycle and connect it to my PC. Also no connection was made between the DVR and iPhone. I thinks this DVR is stuck. To which address can I send it back? I am very un happy this time ...
Just bought the system a month ago and was working perfectly, now it won't show wifi network on my iPhone 11 pro max with iOS 14. It will sometimes if i'm lucky, show the network but will disconnect right away.Tried reseting all settings on my iPhone and reconnecting my networks, still same issue.
Also will not record sometimes and also noticed that the DVR settings will reset.
Is there a fix for this?
All connections are in place and can see the blue light at the the converter and wifi light will come on and turn off every few seconds as well as the other lights.
For IPhones..This does not address the " no SSID" problem..
If you can see the K2 SSID and can connect it to the phone but not the K2 App ...
Turn off / Disable "WI-FI ASSIST". I think it's on by default in recent IOS versions.
You'll find it towards to bottom of "Cellular" in Settings.
Go to "Settings", "Cellular", "WI-FI Assist", set to "off"
When IOS senses that your wi-fi connection is weak, "Wi-Fi Assist" switches your IPhone to cellular data or a stronger wi-fi signal if it sees one it remembers. This action will most likely disconnect or ignore, in this case, the K2 DVR wi-fi signal your K2 App was connected to and transfer it to another wi-fi/cellular data signal which is usually not a problem when connected to the internet. But the K2 DVR does not receive information from the internet only from the K2 App, so now they can not communicate.
Some IPads do not have cellular data capabilities, only wi-fi, so maybe the "WI-FI Assist" does not exist or is not enabled by default on these devices. This may be why the Ipad air2 stated earlier in this post did work with the K2 App or maybe the IOS 12.0.1 / K2 app,version 1.0.8 fixed it for that device. I do not know, I am not a regular at the Apple playground.
.
In addition, I do not believe the K2 DVR transmits a very strong signal. Even though It seems adequate for the task it is design to accomplish. Still understand that, it will probably not be the strongest wi-fi signal on the block, nor should it be.
The INNOVV K2 App will not recognize/connect/work over a data signal or any other wi-fi signal except the K2 DVR's wi-fi signal and if the K2 DVR's wi-fi signal is not seen or seen but ignored by the phone the K2 App will not see the K2 DVR.
Background: I do not own an IPhone, so this information is just deduced from knowledge I have acquired in my travels. hope it helps.Let me know whether it works or not... Waren...
Is it just the I-phone that has the IOS 12 issues? My Ipad air2 is running IOS 12.0.1 and I've just reloaded the K2 app, now version 1.0.8, and it still works.
The above post is from other customer, still checking what is wrong.
Date: October 1, 2018 at 13:52:45 CDTTo: "Rock@INNOVV™" <Rock@innovv.com>Subject: Re: New message via your website, fromHere is a video:https://youtu.be/WLE2bjT_8JQ-TimOn Sep 29, 2018, at 02:03, Rock@INNOVV™ <Rock@innovv.com> wrote:Hi Tim, Hi, the K2 is no longer working after working for two days. The 1 AMP fuse blew, I replaced it with another 1 AMP fuse and now the K2 is no longer working. The WiFi is not being broadcasted from the DVR, but there are lights. I did check the SD card and there are no new video files on it.Can you please find a usb cable to connect the micro usb port beside of memory card side, and then connect to the wall phone charger?With the power supply from USB, we can see if the camera system can work properly. If yes, we can see the problem is from the power supply, if not, it should be DVR issue, and please take a short video, click below link to upload the video to drop box, here we can check. https://www.dropbox.com/request/BHTZKE1soMAZwVtU1ZnxThat is very strange case, let's work together to see what is wrong indeed. Have a nice day, Rock Liuwww.innovv.comINNOVV™ MotoCamProtect Your Ride & Have fun!The Essential Tech for Motorcycling. On Sat, Sep 29, 2018 at 12:56 PM Rock,The DVR is not broadcasting an SSID. There is nothing I can do.-TimOn Sep 28, 2018, at 01:46, Rock@INNOVV™ <Rock@innovv.com> wrote:Hi Tim,For better understanding the K2 set up, can you please click below link and go through it.https://www.innovv.com/innovv-k2-specCan you find INNOVV_k2_*** from the network source on your mobile phone? And what mobile phone do you use?Regards, Rock Liuwww.innovv.comINNOVV™ MotoCamProtect Your Ride & Have fun!The Essential Tech for Motorcycling. On Mon, Sep 24, 2018 at 1:58 AM Rock,Hi, I cleaned the DVR ports and the USB cable ends. I did try just the front camera only too. The DVR's WiFi sill doesn't work.Thanks,TimOn Sep 23, 2018, at 11:37, Rock@INNOVV™ <Rock@innovv.com> wrote:Hi Tim,Remove the video cables from DVR, and clear the type C plug with alcohol, then replug them to DVR, and see if it is working. If still not, Plug only one camera to the port on DVR which printed F. and keep the port on DVR printed R empty, and power on camera system, and check if those are working. that is to verify the connection between DVR and two cameras. Regards, Rock Liuwww.innovv.comINNOVV™ MotoCamProtect Your Ride & Have fun!The Essential Tech for Motorcycling. On Sun, Sep 23, 2018 at 11:55 PMRock,Hi, I agree that the DVR and cameras were working for a two days. But, now they're not.I did plug the DVR into a USB charger, like you asked, and still no WiFi is being broadcasted. The lights all go through a series of flashes over and over again. Hopefully, we can figure this out without having to send the DVR back.Thanks,TimOn Sep 23, 2018, at 09:39, Rock@INNOVV™ <Rock@innovv.com> wrote:Hi Tim, Base on your message, let's review together to see what is wrong indeed. Can you please disconnect the power supply from the converter to DVR, and find a mobile phone charger with micro USB plug to the usb port beside memory card slot. Charge DVR with mobile phone charger and see if the camera system can work?Keep us updated after checking. Be sure we take care of customers and products, the camera system had been tested 24 hours without issue before shipping. Have a nice weekend, Rock Liuwww.innovv.comINNOVV™ MotoCamProtect Your Ride & Have fun!The Essential Tech for Motorcycling. On Sun, Sep 23, 2018 at 1:09 PM <no-reply@parastorage.com> wrote:You have a new message:Via: https://www.innovv.com/Message Details:Subject K2 stopped workingMessage Hi, the K2 is no longer working after working for two days. The 1 AMP fuse blew, I replaced it with another 1 AMP fuse and now the K2 is no longer working. The WiFi is not being broadcasted from the DVR, but there are lights. I did check the SD card and there are no new video files on it. Previously, formatted the SD card through the Innovv app, so I know that was working correctly. I checked the voltages from the wires and they are showing 5V output from the converter. I would expect that. I unplugged the cameras and that didn't work either. I have the yellow wire from the converter connected into the ACC circuit and the red wire connected to the battery positive terminal. I have a 2014 Honda GL1800, and pretty much used the same install locations as was shown on Inovv's YouTube video. The last thing I tried, an hour ago, was updating the firmware. The lights blinked like Inovv's video shows during the upgrade process. I think the upgrade to the upgrade to the firmware was successful, however, it didn't fix the DVR not recording and broadcasting the WiFi signal.Sent on: 23 September, 2018Thank you!
Well--add me to the list -- all of a sudden I can no longer connect to my DVR via wi/fi. My phone sees the INNOVV K2 wifi but will not connect to it. I tried 2 different phones and the same result.
I connected earlier today and then tried to update the firmware and it screwed everything up. The lights flashed like you said and then no connection. I tried to revert back to the older firmware--NOTHING worked. I reset the DVR and nothing worked.
Hi all,I've updated the app to the newest version (from 27th of September for Anroid and 24th of August for iOS) and updated the firmware of the DVR to the latest version listed on this website. However, neither my Android 8.1.0 phone or Ipad are able to connect to the DVR.
@Rock Liu What else can I try? I am starting to be worried that I won't be able to use this camera at all.
And still not connecting to the Wifi :-(
For 20sec, the file will be too big to transfer. I also downloaded the last version of IOS 14.1
Hello, hereby the video when I turn the key to ON. It takes a few seconds when the LED come on ...
Hi Daniel,
please post a video of your DVR showing the LED when it starts up.
Hello Hans,
Thanks for your tip, I connect the DVR again on the motorcycle but unfortunately without results. Still no Wifi contact with the iPhone. I am desperated :-(
I think I will need to send it back to INNOVV for guarantee.or if there is any another tip ?
Many thanks for any help.
Kind regards
Daniel
Hello, thanks for your quick reply. I downloaded the new app but still no connection with my iPhone. I took the DVR out of my motorcycle and connected it to my PC. The Wifi icone is still blinking but no connection is made. I also restart my iPhone but still no improvement. Do I need to reconnect the DVR in my motorcycle or with my PC the Wifi connection need to work also? Thanks in advance for your advise. Kind regards, Daniel
Hello, I have the same problem. All was working good, but one day I noticed that the speed was not showing on the video's. I reset the DVR and then the problems began. My Wifi suddenly didn't connect anymore with my iPhone Xs IOS 14.0.1. I tried the procedure as described above and tried again and again without results. The Wifi icon is blinking but no connection was made anymore. I remove the DVR from the motorcycle and connect it to my PC. Also no connection was made between the DVR and iPhone. I thinks this DVR is stuck. To which address can I send it back? I am very un happy this time ...
Thanks for your help
Kind regards,
Daniel
Just bought the system a month ago and was working perfectly, now it won't show wifi network on my iPhone 11 pro max with iOS 14. It will sometimes if i'm lucky, show the network but will disconnect right away. Tried reseting all settings on my iPhone and reconnecting my networks, still same issue.
Also will not record sometimes and also noticed that the DVR settings will reset.
Is there a fix for this?
All connections are in place and can see the blue light at the the converter and wifi light will come on and turn off every few seconds as well as the other lights.
I think this one is busted?
Please help!
We have K2 app 1.1.0 version in AppStore.
See my post on similar situation--may help in some way.
Reset network settings on the iphone, reset the DVR and log in with original factory wifi password 12345678. That may help
For IPhones..This does not address the " no SSID" problem..
If you can see the K2 SSID and can connect it to the phone but not the K2 App ...
Turn off / Disable "WI-FI ASSIST". I think it's on by default in recent IOS versions.
You'll find it towards to bottom of "Cellular" in Settings.
Go to "Settings", "Cellular", "WI-FI Assist", set to "off"
When IOS senses that your wi-fi connection is weak, "Wi-Fi Assist" switches your IPhone to cellular data or a stronger wi-fi signal if it sees one it remembers. This action will most likely disconnect or ignore, in this case, the K2 DVR wi-fi signal your K2 App was connected to and transfer it to another wi-fi/cellular data signal which is usually not a problem when connected to the internet. But the K2 DVR does not receive information from the internet only from the K2 App, so now they can not communicate.
Some IPads do not have cellular data capabilities, only wi-fi, so maybe the "WI-FI Assist" does not exist or is not enabled by default on these devices. This may be why the Ipad air2 stated earlier in this post did work with the K2 App or maybe the IOS 12.0.1 / K2 app,version 1.0.8 fixed it for that device. I do not know, I am not a regular at the Apple playground.
.
In addition, I do not believe the K2 DVR transmits a very strong signal. Even though It seems adequate for the task it is design to accomplish. Still understand that, it will probably not be the strongest wi-fi signal on the block, nor should it be.
The INNOVV K2 App will not recognize/connect/work over a data signal or any other wi-fi signal except the K2 DVR's wi-fi signal and if the K2 DVR's wi-fi signal is not seen or seen but ignored by the phone the K2 App will not see the K2 DVR.
Background: I do not own an IPhone, so this information is just deduced from knowledge I have acquired in my travels. hope it helps.Let me know whether it works or not... Waren...
The above post is from other customer, still checking what is wrong.
Ditto
New App Version. Still no good. "CONNECT FAIL!" This is very disappointing.
Rock, you and have been communicating since Sep 23, have you been able to reproduce this problem with the DVR not broadcasting a Wi-Fi signal?
Date: October 1, 2018 at 13:52:45 CDT To: "Rock@INNOVV™" <Rock@innovv.com> Subject: Re: New message via your website, from Here is a video:https://youtu.be/WLE2bjT_8JQ -Tim On Sep 29, 2018, at 02:03, Rock@INNOVV™ <Rock@innovv.com> wrote: Hi Tim, Hi, the K2 is no longer working after working for two days. The 1 AMP fuse blew, I replaced it with another 1 AMP fuse and now the K2 is no longer working. The WiFi is not being broadcasted from the DVR, but there are lights. I did check the SD card and there are no new video files on it. Can you please find a usb cable to connect the micro usb port beside of memory card side, and then connect to the wall phone charger? With the power supply from USB, we can see if the camera system can work properly. If yes, we can see the problem is from the power supply, if not, it should be DVR issue, and please take a short video, click below link to upload the video to drop box, here we can check. https://www.dropbox.com/request/BHTZKE1soMAZwVtU1Znx That is very strange case, let's work together to see what is wrong indeed. Have a nice day, Rock Liu www.innovv.com INNOVV™ MotoCam Protect Your Ride & Have fun! The Essential Tech for Motorcycling. On Sat, Sep 29, 2018 at 12:56 PM Rock, The DVR is not broadcasting an SSID. There is nothing I can do. -Tim On Sep 28, 2018, at 01:46, Rock@INNOVV™ <Rock@innovv.com> wrote: Hi Tim, For better understanding the K2 set up, can you please click below link and go through it. https://www.innovv.com/innovv-k2-spec Can you find INNOVV_k2_*** from the network source on your mobile phone? And what mobile phone do you use? Regards, Rock Liu www.innovv.com INNOVV™ MotoCam Protect Your Ride & Have fun! The Essential Tech for Motorcycling. On Mon, Sep 24, 2018 at 1:58 AM Rock, Hi, I cleaned the DVR ports and the USB cable ends. I did try just the front camera only too. The DVR's WiFi sill doesn't work. Thanks,Tim On Sep 23, 2018, at 11:37, Rock@INNOVV™ <Rock@innovv.com> wrote: Hi Tim, Remove the video cables from DVR, and clear the type C plug with alcohol, then replug them to DVR, and see if it is working. If still not, Plug only one camera to the port on DVR which printed F. and keep the port on DVR printed R empty, and power on camera system, and check if those are working. that is to verify the connection between DVR and two cameras. Regards, Rock Liu www.innovv.com INNOVV™ MotoCam Protect Your Ride & Have fun! The Essential Tech for Motorcycling. On Sun, Sep 23, 2018 at 11:55 PM Rock, Hi, I agree that the DVR and cameras were working for a two days. But, now they're not. I did plug the DVR into a USB charger, like you asked, and still no WiFi is being broadcasted. The lights all go through a series of flashes over and over again. Hopefully, we can figure this out without having to send the DVR back. Thanks, Tim On Sep 23, 2018, at 09:39, Rock@INNOVV™ <Rock@innovv.com> wrote: Hi Tim, Base on your message, let's review together to see what is wrong indeed. Can you please disconnect the power supply from the converter to DVR, and find a mobile phone charger with micro USB plug to the usb port beside memory card slot. Charge DVR with mobile phone charger and see if the camera system can work? Keep us updated after checking. Be sure we take care of customers and products, the camera system had been tested 24 hours without issue before shipping. Have a nice weekend, Rock Liu www.innovv.com INNOVV™ MotoCam Protect Your Ride & Have fun! The Essential Tech for Motorcycling. On Sun, Sep 23, 2018 at 1:09 PM <no-reply@parastorage.com> wrote: You have a new message: Via: https://www.innovv.com/ Message Details: Subject K2 stopped working Message Hi, the K2 is no longer working after working for two days. The 1 AMP fuse blew, I replaced it with another 1 AMP fuse and now the K2 is no longer working. The WiFi is not being broadcasted from the DVR, but there are lights. I did check the SD card and there are no new video files on it. Previously, formatted the SD card through the Innovv app, so I know that was working correctly. I checked the voltages from the wires and they are showing 5V output from the converter. I would expect that. I unplugged the cameras and that didn't work either. I have the yellow wire from the converter connected into the ACC circuit and the red wire connected to the battery positive terminal. I have a 2014 Honda GL1800, and pretty much used the same install locations as was shown on Inovv's YouTube video. The last thing I tried, an hour ago, was updating the firmware. The lights blinked like Inovv's video shows during the upgrade process. I think the upgrade to the upgrade to the firmware was successful, however, it didn't fix the DVR not recording and broadcasting the WiFi signal. Sent on: 23 September, 2018 Thank you!
Well--add me to the list -- all of a sudden I can no longer connect to my DVR via wi/fi. My phone sees the INNOVV K2 wifi but will not connect to it. I tried 2 different phones and the same result.
I connected earlier today and then tried to update the firmware and it screwed everything up. The lights flashed like you said and then no connection. I tried to revert back to the older firmware--NOTHING worked. I reset the DVR and nothing worked.
This is getting pretty frustrating.
Any update on when the new App will be available? I cannot access the DVR until WiFi issue is resolved... Thanks.
Hi all, I've updated the app to the newest version (from 27th of September for Anroid and 24th of August for iOS) and updated the firmware of the DVR to the latest version listed on this website. However, neither my Android 8.1.0 phone or Ipad are able to connect to the DVR.
@Rock Liu What else can I try? I am starting to be worried that I won't be able to use this camera at all.
Hi Richard,
New version should be ready next week.