The front cam isn't detected. It is either not connected or broken. Thats why the DVR constantly reboots, as it tries to find the missing cam.
For a test, please connect both cams separately to the F-Port of the DVR, leaving the R-Port empty and start the K2. Check if the DVR comes up (wifi available) and if there are videos recorded.
If this test fails with any cam in the F-Port, this cam is very likely faulty.
The logs show, that the DVR crashes right after it tries to initialize the video system. Except when only the front cam is connected.
Given the fact that the DVR runs when there is only the front cam connected (as you said), either one cam or the DVR is faulty.
So please connect the cams one by one to the F-Port only and start the DVR to check if one of the cams are faulty. If both are ok (DVR runs), there is something wrong with your DVR. Maybe the R-Port is damaged.
Either way, you should then contact your dealer (if you are still within warranty period) or Innovv support.
Thxs frostie, the dvr don’t start when the rear camera is connected. So the rear camera is damaged. I bought the system this week so i have stll warranty. Thnxs for your help.
If there is something wrong with the installation of the firmware on your DVR, re-flashing the firmware may fix the issue. So you can first try the latest firmware (V0.70) from the Innov site. If the issue persist, you can install the beta firmware I mentioned (V0.71) to get the logs.
Innovv already explained how to install a firmware, but I want to highlight one point.
3. If your card is in exFAT format, please put this card back to DVR and then connect the APP.
It is important that the sd card is formatted in FAT32. Otherwise the update may fail. As you cannot format the sd card using the DVR (because it constantly reboots), you will have to do this in your PC.
@kit_rider Thanks for reaching out to us for service several days ago, glad to hear (via offline today) the replacement we sent fixed everything for you. Enjoy your rides!
Appreciate your help. I sent the DVR unit back to OCD Tronic, and they promptly sent back a replacement unit. Just installed on my bike and everything works now.
Frostie, you are right - folks at OCD Tronic was wonderful in fixing my issue.
Thank you both for helping trouble shoot the issue. I sent my DVR unit to OCD Tronic last week, and they promptly sent a replacement unit back. That solves the issue with the unit keep resetting. Now I can grab the INNOVV Wi-Fi and connect to the app. Thank you all for your help again!!
Thanks for the quick reply - I downloaded the K2-V71_with-Logging.bin file from the dropbox website, and placed in the root directory of the micro SD Card. How do you install this firmware? Should I hit the reset button while the DVR is plugged into the USB Power? If you could walk us through the steps, it would be much appreciated. I am having issues with installing - it seems that my DVR is still stuck in the resetting loop. Any other way to fix this?
@Innovv Thank you - do you know whether updating the DVR firmware will fix this "resetting loop" issue I am having? If so, which version of the firmware I should be updating to?
Your DVR is constantly resetting. That's why it does not initialize its Wifi.
This happens, when the front cam is not connected (or not detected).
Please try the following:
Disconnect all cams and start the DVR. It will constantly reboot after some seconds. Let it go for 2-3 times.
Hold the button on top of the DVR for 10 sec to power the DVR down.
Connect only the front cam (F Port) and start the DVR by pressing the button again.
See if the DVR now stays on. If yes, you should see the Wifi. Power it down again, connect the rear cam and test it again.
If the DVR still reboots over and over again, you could install a beta firmware, which actives a logging feature. The logs may help to see why you DVR is rebooting. It is the V.071 firmware, which you can find in my dropbox.
I am having the same issue - seems my DVR keep resetting by itself.
Would you please outline what I need to do with the beta firmware to obtain the logs? Should I send this log file to you and you can let us know what needs to be done?
The firmware creates a folder on the sd card, where it constantly writes its log files. Most of them are binary files, which can only be checked by Innovv, but one of them is a simple text file. It is always named with the date and time the DVR has beend started. This is the console log, where you can see what the DVR is doing and possible error messages.
Dear frostie, when i connect the front camera. Dvr stays Ik ben onderweg. When i then connect de rear camera. Its again in looping reset. I will install the beta tomorrow. Thnxs for now. Greetings maurice
i did the described procedures and this is what it shows in the log created inside the sd card
======= LogFile Begin =========
[2022/07/08 19:25:24]
F/W NT96663 Start ...
NAND support table version[2014_03_10-01]
usb_PowerOnInit: enter
usb_PowerOnInit: exit
CPU/CPU2/DSP clk = 420/420/270 Mhz ...PASS
DMA clk = 587 Mhz ...PASS
Memory = 262144 KB, Code/Resv/Stack/Heap = 8847/8/571/252717 KB
Binary = 5326 KB, Part = 1026/715/0/0/0/0/0/0/0/3585 KB
PwrLost = 0, PwrSrc = 4
=========================================================
NOVATEK SDK
Copyright (c) 2014 Novatek Microelectronic Corp.
=========================================================
Hello, World!
CHK: 193, NvtMain [0m
> CHK: 138, IO_InitGPIO [0m
pad_getDrivingSink gMclk:8__111
pad_getDrivingSink gMclk:128__222
pad_getDrivingSink gMclk:8__333
pad_getDrivingSink gMclk:8__444
System Boot begin
---------------------------------------------------------
LD VERISON: LD_NVT
FW --- Daily Build: Jun 23 2020, 16:43:14
---------------------------------------------------------
Power On Sequence = Safe
ERR:ramdsk_setParam() No Implement! uiEvt 2
ERR:ramdsk_setParam() No Implement! uiEvt 1
cpu2 power on ready
[ECOS]
uart main return 0.
ERR:PartLoad_Load() not init.
ERR:xFwSrv_Err() -22
ERR:System_OnStrg_DownloadFW() Process failed!
USB 1.5A
CONNECT to CHARGER
DxUSB_UpdateConnectType = 2
USB 1.5A
CONNECT to CHARGER
USB 1.5A
CONNECT to CHARGER
usb insert don't detect low battery
===================================== video fixed [Display_LCD]
[2022/07/08 19:25:25]WRN:pll_setClockFreq() Target(4) freq can not be divided with no remainder! Result is 48000000Hz.
DrvSound_SetAudioFeature
ERR:System_OnStrgInit_PS() PStore uiBufSize=262144
PS_DESC_BLOCK=1 [0m
CHK: 6928, FlowMovie_FileDBCreate_Fast [0m
CHK: 6954, FlowMovie_FileDBCreate_Fast [0m
USB 1.5A
CONNECT to CHARGER
System Boot end
On Boot begin
SysExeMenuSettingFuncs SysGetFlag(FL_MOVIE_SIZE) = 13
----------->SENSOR_ID_2: 1 bResetStatus:0
ERR:AlgGetUIInfo() Error IPL Id = 0xffffffff
ERR:IPL_AlgSetUIInfo() Id: -1, SelIdx = 1126236193 error
===================================== sensor display [MASK=00000001]->[MASK=00000003]
WRN:System_OnSensorDisplay() dual sensor, but ImagePipe is not enabled, ignore!
===================================== sensor display [MASK=00000003]->[MASK=00000003]
WRN:System_OnSensorDisplay() dual sensor, but ImagePipe is not enabled, ignore!
===Movie Rec Set Vol = 100
MovieExe_OnGPS
MovieExe_OnParkingMonitor:0
UART2: Open success
Start GPS receive task
Mode {MOVIE} Open begin
-display count=1, mask=01, attach=01
sensor map = {00000000,00000001,ffffffff,ffffffff}
enable mask=00000003
Init_IMX322LQJ_THCV236(): IMX322LQJ_THCV236_init...
WRN:pll_setClockFreq() Target(1) freq can not be divided with no remainder! Result is 36000000Hz.
-sensor count=2, mask=0003, attach=0003, disp=0003
-lens count=0
uiMovieSize = 13
CHK: 289, Save_MenuInfo [0m
[2022/07/08 19:25:26]param set IPL change mode delay time = 100
ERR:gyro_open() uiRecv1 = 0xffff
GYRO OPEN Fail
WRN:MovieExe_OnMovieSize() should change mode
ERR:gyro_open() uiRecv1 = 0xffff
GYRO OPEN Fail
WRN:ImageApp_CamMovie_Config() Change IPL buffer count!!! 7
WRN:ImageApp_NetMovie_Config() Change IPL buffer count!!! 7
SetH264MaxQp[0]=2
SetH264MaxQp[1]=2
MovieFile: Photo folder PHOTO
MovieFile: Photo folder PHOTO
CHK: 759, Movie_SetRecParam [0m
CHK: 806, Movie_SetRecParam [0m
CHK: 1458, Movie_SetRecParam [0m
ERR:Note_Ae_Init() AE Table 1 is not support.
ERR:Note_Ae_Init() AE Table 5 is not support.
ERR:ChgMode_IMX322LQJ_THCV236() ChgMode_IMX322LQJ_THCV236 to 1...
WRN:pll_setClockFreq() Target(0) freq can not be divided with no remainder! Result is 36000000Hz.
[2022/07/08 19:25:27]WRN:pll_setClockFreq() Target(2) freq can not be divided with no remainder! Result is 120000000Hz.
ERR:Note_Ae_Init() AE Table 1 is not support.
ERR:Note_Ae_Init() AE Table 5 is not support.
ERR:ChgMode_IMX322LQJVX1() ChgMode_IMX322LQJVX1 to 1...
WRN:pll_setClockFreq() Target(1) freq can not be divided with no remainder! Result is 36000000Hz.
WRN:pll_setClockFreq() Target(3) freq can not be divided with no remainder! Result is 120000000Hz.
ERR:IPC_WaitImeFMD2() id = 0 timeout 0x08000000
[2022/07/08 19:25:28]ERR:GSensor_I2C_Transmit() i2c ret = 2!!
ERR:GSensor_I2C_ReadReg() Error transmit data1!!
ERR:GSensor_I2C_Transmit() i2c ret = 2!!
ERR:GSensor_I2C_ReadReg() Error transmit data1!!
ERR:GSensor_I2C_Transmit() i2c ret = 2!!
ERR:GSensor_I2C_ReadReg() Error transmit data1!!
ERR:GSensor_I2C_Transmit() i2c ret = 2!!
ERR:GSensor_I2C_ReadReg() Error transmit data1!!
ERR:GSensor_I2C_Transmit() i2c ret = 2!!
ERR:GSensor_I2C_ReadReg() Error transmit data1!!
------GSENSOR_DA380 chip id = 0x13-----
-->DA380 get data:0
GSensor_DA380_open: 1 0..
ERR:gyro_open() uiRecv1 = 0xffff
GYRO OPEN Fail
[2022/07/08 19:25:29]ERR:IPL_CTRLRunTimeChg() IPC_Flip timeout
ERR:IPL_CTRLRunTimeChg() current chg = 0x00000008 , current status = 0x00000100 id = 0
ERR:IPL_CTRLRunTimeChg() IPC_Chg_Load timeout
ERR:ICF_FC_TimerTrigProc() trigger interval shorter than process time!! 1
ERR:IPL_CTRLRunTimeChg() current chg = 0x00020000 , current status = 0x00000100 id = 0
[2022/07/08 19:25:30]ERR:IPL_CTRLRunTimeChg() IPC_Flip timeout
ERR:IPL_CTRLRunTimeChg() current chg = 0x00000008 , current status = 0x00000100 id = 0
WRN:MovieExe_OnMovieSize() should change mode
===Movie Rec Set Vol = 100
ERR:IPL_CTRLRunTimeChg() IPC_Chg_Load timeout
ERR:IPL_CTRLRunTimeChg() current chg = 0x00020000 , current status = 0x00000100 id = 0
[2022/07/08 19:25:31]ERR:IPL_CTRLRunTimeChg() IPC_Flip timeout
ERR:IPL_CTRLRunTimeChg() current chg = 0x00000008 , current status = 0x00000100 id = 0
MovieExe_OnADASVoice:1
ERR:fs_remove() A:\K2.bin is not exist
---UIFlowwndDeleteFWFile..NG
Mode {MOVIE} Open end
On Boot end
===================================== sensor plug [SENSOR_2]
Mode {MOVIE} Close begin
SMediaRec_Close-B
[2022/07/08 19:25:32]
IPL_PATH_1: 0 IPL_PATH_2: 1
liveViewError :-85 0
ERR:IPL_CTRLModeProc() error Id = 0, cmd = 1, sts1 = 2, sts2 = 0
Mode {MOVIE} Close end
Mode {MOVIE} Open begin
-display count=1, mask=01, attach=01
enable mask=00000003
-sensor count=2, mask=0003, attach=0003, disp=0003
-lens count=0
uiMovieSize = 13
CHK: 289, Save_MenuInfo [0m
param set IPL change mode delay time = 100
ERR:gyro_open() uiRecv1 = 0xffff
GYRO OPEN Fail
WRN:MovieExe_OnMovieSize() should change mode
ERR:gyro_open() uiRecv1 = 0xffff
GYRO OPEN Fail
WRN:ImageApp_CamMovie_Config() Change IPL buffer count!!! 7
WRN:ImageApp_NetMovie_Config() Change IPL buffer count!!! 7
SetH264MaxQp[0]=2
SetH264MaxQp[1]=2
MovieFile: Photo folder PHOTO
MovieFile: Photo folder PHOTO
CHK: 759, Movie_SetRecParam [0m
CHK: 806, Movie_SetRecParam [0m
CHK: 1458, Movie_SetRecParam [0m
ERR:Note_Ae_Init() AE Table 1 is not support.
ERR:Note_Ae_Init() AE Table 5 is not support.
WRN:pll_setClockFreq() Target(2) freq can not be divided with no remainder! Result is 120000000Hz.
ERR:Note_Ae_Init() AE Table 1 is not support.
ERR:Note_Ae_Init() AE Table 5 is not support.
WRN:pll_setClockFreq() Target(3) freq can not be divided with no remainder! Result is 120000000Hz.
Hi Maurice,
The logs show, that the DVR crashes right after it tries to initialize the video system. Except when only the front cam is connected.
Given the fact that the DVR runs when there is only the front cam connected (as you said), either one cam or the DVR is faulty.
So please connect the cams one by one to the F-Port only and start the DVR to check if one of the cams are faulty. If both are ok (DVR runs), there is something wrong with your DVR. Maybe the R-Port is damaged.
Either way, you should then contact your dealer (if you are still within warranty period) or Innovv support.
If there is something wrong with the installation of the firmware on your DVR, re-flashing the firmware may fix the issue. So you can first try the latest firmware (V0.70) from the Innov site. If the issue persist, you can install the beta firmware I mentioned (V0.71) to get the logs.
Innovv already explained how to install a firmware, but I want to highlight one point.
3. If your card is in exFAT format, please put this card back to DVR and then connect the APP.It is important that the sd card is formatted in FAT32. Otherwise the update may fail. As you cannot format the sd card using the DVR (because it constantly reboots), you will have to do this in your PC.
Thanks for the quick reply - I downloaded the K2-V71_with-Logging.bin file from the dropbox website, and placed in the root directory of the micro SD Card. How do you install this firmware? Should I hit the reset button while the DVR is plugged into the USB Power? If you could walk us through the steps, it would be much appreciated. I am having issues with installing - it seems that my DVR is still stuck in the resetting loop. Any other way to fix this?
Thanks,
Your DVR is constantly resetting. That's why it does not initialize its Wifi.
This happens, when the front cam is not connected (or not detected).
Please try the following:
Disconnect all cams and start the DVR. It will constantly reboot after some seconds. Let it go for 2-3 times.
Hold the button on top of the DVR for 10 sec to power the DVR down.
Connect only the front cam (F Port) and start the DVR by pressing the button again.
See if the DVR now stays on. If yes, you should see the Wifi. Power it down again, connect the rear cam and test it again.
If the DVR still reboots over and over again, you could install a beta firmware, which actives a logging feature. The logs may help to see why you DVR is rebooting. It is the V.071 firmware, which you can find in my dropbox.
https://www.dropbox.com/sh/b5cqpgzwd72nxno/AAAbJPissy6LCaH-tlWmsryja?dl=0