I thought it might be good to pull together the top tips being shared on the Forums. This will make it easy for everyone to quickly search for these helpful topics. Please feel free to comment on, correct and add to the list.
General Tips for smooth operation
- Ensure Power and GPS connections are fully inserted and tightened
- SD card should be good quality Class 10 and formatted using the K2 device
- Malformed power or GPS connectors, which do not fit tightly, could be fixed by warming them up (heat pistol, hairdryer) before screwing them on.
- It is best to restart the K2 after changing settings to ensure that they have saved and recording functions properly
- Innovv forums work much better in Chrome than Edge
Tips for specific issues
Changing settings mid-ride:
Some settings require the K2 to be restarted before they take effect. It is important to do this especially with setting such as video resolution as the K2 will not record any video until after the reset.
Videos Going to ‘Park Folder’:
If you are finding that standard ride videos are being stored in the ‘Park’ folder switching off the G-Sensor option will stop this. Keep In my that this also disables the G-Sensor function.
This issue is being resolved by Innovv with a new version of the power converter. However for now there are a couple of forum topics that cover this (see links below) here are the high-level tips to reduce this-
- Turn off Parking mode
- If it is easily accessible disconnect K2 Power lead
- Install a relay or diode
Firmware install hanging:
It is important that the SD card is formatted by the K2 device as formatting it using a PC can cause the firmware install to hang and impact video recording.
Video not recording:
It is important to use good quality SD cards, there have been some issues with Sandisk cards. As with the firmware install issue it is important that the SD card is formatted by the K2 device as formatting it using a PC can cause issues.
Single camera does not record:
Swap the physical camera to check that they are functional, also check that you have a resolution setting for the camera, it is possible for this setting to be "nil"
USB Data Transfer:
Currently this is a bit hit and miss causing the K2 to not show up as a storage device once connected to a PC. Some people have had success by unplugging one of the cameras. There is an ongoing discussion on the Forums (link below).
Unable to see the DVR from mobile phone:
One possible reason for this could be a faulty or disconnected camera. At least a fully working front camera must be connected for the DVR to be visible to the Mobile device WiFi.
Possibly caused by the DVR moving around when going over bumps or lose connections. Ensure all connections are seated firmly and if possible install the unit with some protection like foam. The link below has a great example of this:
Wifi Password Change:
To increase the security of the K2 you can update the WiFi password.
The Password must be at least 8 characters long.
Link to firmware dropbox:
Mainly because I can never find it :D