I thought it might be good to pull together the top tips being shared on the Forums. This will make it easy for everyone to quickly search for these helpful topics. Please feel free to comment on, correct and add to the list.
General Tips for smooth operation
- Ensure Power and GPS connections are fully inserted and tightened
- SD card should be good quality Class 10 and formatted using the K2 device
- Malformed power or GPS connectors, which do not fit tightly, could be fixed by warming them up (heat pistol, hairdryer) before screwing them on.
- It is best to restart the K2 after changing settings to ensure that they have saved and recording functions properly
- Innovv forums work much better in Chrome than Edge
Tips for specific issues
Changing settings mid-ride:
Some settings require the K2 to be restarted before they take effect. It is important to do this especially with setting such as video resolution as the K2 will not record any video until after the reset.
Videos Going to ‘Park Folder’:
If you are finding that standard ride videos are being stored in the ‘Park’ folder switching off the G-Sensor option will stop this. Keep In my that this also disables the G-Sensor function.
Battery Drain:
This issue is being resolved by Innovv with a new version of the power converter. However for now there are a couple of forum topics that cover this (see links below) here are the high-level tips to reduce this-
- Turn off Parking mode
- If it is easily accessible disconnect K2 Power lead
- Install a relay or diode
https://www.innovv.com/forum/innovv-k2/off-battery-drain
https://www.innovv.com/forum/innovv-k2/battery-drain-solution
Firmware install hanging:
It is important that the SD card is formatted by the K2 device as formatting it using a PC can cause the firmware install to hang and impact video recording.
https://www.innovv.com/forum/innovv-k2/issues-during-v0-49-firmware-upgrade
Video not recording:
It is important to use good quality SD cards, there have been some issues with Sandisk cards. As with the firmware install issue it is important that the SD card is formatted by the K2 device as formatting it using a PC can cause issues.
https://www.innovv.com/forum/innovv-k2/intermittent-corrupted-files
Single camera does not record:
Swap the physical camera to check that they are functional, also check that you have a resolution setting for the camera, it is possible for this setting to be "nil"
https://www.innovv.com/forum/innovv-k2/rear-camera-does-not-record
USB Data Transfer:
Currently this is a bit hit and miss causing the K2 to not show up as a storage device once connected to a PC. Some people have had success by unplugging one of the cameras. There is an ongoing discussion on the Forums (link below).
https://www.innovv.com/forum/innovv-k2/usb-port-and-data-transfer
Unable to see the DVR from mobile phone:
One possible reason for this could be a faulty or disconnected camera. At least a fully working front camera must be connected for the DVR to be visible to the Mobile device WiFi.
https://www.innovv.com/forum/innovv-k2/solved-android-app-not-recognising-established-wifi-connection
Corrupted Videos:
Possibly caused by the DVR moving around when going over bumps or lose connections. Ensure all connections are seated firmly and if possible install the unit with some protection like foam. The link below has a great example of this:
https://www.innovv.com/forum/innovv-k2/some-issues
Wifi Password Change:
To increase the security of the K2 you can update the WiFi password.
The Password must be at least 8 characters long.
https://www.innovv.com/forum/innovv-k2/is-there-a-way-to-change-the-default-password
Link to firmware dropbox:
Mainly because I can never find it :D
https://www.dropbox.com/sh/qnr7k5j3702qzgj/AABLsNu9esxyvMgprMtshosea?dl=0
No, it was not anything to do with the 12V supply on my bike. Once I got one of the newer (mid-2020 revision) K2 power supplies, all my problems went away. The previous power cube would shut itself down whenever it got warm.
You may not "agree" with "negativity" but the fact is that there have been several of us who have had inexplicable and frequent problems with the K2, despite correct self-installation or even professional fitting, and correct usage. Glad it works for you, but that doesn't invalidate the experience of everyone else. The power supply in particular seems to be a weak spot. I'm on my third one inside a year.
Works perfectly, fit and forget. Constantly on, constantly recording, no charging up your camera(s) overnight when touring. If you're away on a 2 week or more tour, just swap Micro SD cards every couple of days and edit them when you get back. Great picture quality. Don't agree with all the negativity. It's technology, you've got to fit it and use it correctly - there's a certain amount of getting to know it, but it 's the best way to have a 'dash cam' and a tour/ride cam - front and rear, all in one package.
Yes Raymond...thanks for sharing...just too many issues for that price, it's rediculous
Another one... wifi will not work without plugging in both camera cables (front and back)
You need to read the whole forum before doing some rating.
Just for you, here are some explanations to the issues mentioned above
Vidio going to park folder
This behaviour can easily be switched off by disabling the G-Sensor.
Yes...the sensor is too sensitive, but I would not rate this as an issue.
Battery Drain
Has been solved by providing a new power converter. People with the old converter got one free of charge.
Firmware install hanging
Happed due to the new ExFat format, which was implemented in V51 firmware.
So people who got their K2 delivered with the V51/V57 had problems installing firmware due to a lack of communication by Innovv. Simpyl format your card in FAT32 and you can go. Problem was fixed in V61 by removing ExFat
Video not recording
Most of the time problem was solved by using a quality SD Card and formatting it within the DVR.
USB Data Transfer
Yes...this issue is still open. Was solved in V51/V57 by the new ExFat. But as it brought in some other problems (Firmware installing), it was removed. So USB Transer is still an issue.
Unable to see the DVR from mobile phone
This is due to the way some mobile phones / OS handle the communication. Most of the time it can be solved by switchting the phone to airplane mode and enabling location service.
Corrupted Videos
The plastic power connector is sometimes malformed, which makes it hard to make it fit correctly. This leads to a loose connection and a power loss when driving on bumps. Can be solved by warming the connector before screwing it on. Innovv solved it by using metal connectors now.
Another open issue is, that the TPMS of BMW seems to fail if Wifi of the K2 is enabled. Customers are still testing whether the new V64 firmware with its Wifi-Off features helps or not.
So....you see. There aren't many open issues.
why pay that much money for so many issues?
added link to standard firmware dropbox.
N.
Don't use scotch-block type connectors. Always solder the cable joints.
I found this out after trying to use a scotch-block and had to strip out the whole installation to start again, took four times as long - once to fit, once to strip out, once to fault find......and finally once to fit properly!
Updated with single camera issue.
Thank you for great effort.
Updated.
Updated.
Great idea. Rock should make this sticky.
@Neil Maltby
Could you please add the following?
General tips
Malformed power or gps connectors, which does not fit tightly, could be fixed by warming them up (heat pistol, hairdryer) before screwing them on.