Hello
I am unable to view and change settings through the Innovv app.when I open the settings icon it just starts to open then closes the app .The app works fine with live images or view recording files.This occurs on 2 iPads and 3 phones
Is it App issue or the K2 unit
Apologize for any inconvenience that has caused first.
Could you please try to change the positions of the front camera and rear camera before connecting the App with the K2?
If that still fails, please kindly follow the instructions as below to update the firmware.
1. Find the firmware version you want to update.
https://www.innovv.com/k2-firmware
2. Download the firmware to SD card, the SD card which is used for upgrading should be FAT32 format.
3. If your card is in exFAT format, please put this card back to DVR and then connect the APP.
Find the settings on APP, click and find the SD card "format" function, choose it and then the card will be changed to FAT32.
4. After downloading the firmware into the SD card, the name of the firmware must be K2. bin, can not be followed by such Numbers as (1) (2).
5. After the SD card is put into the DVR, it is connected to the power again, and the firmware refresh will start automatically.