iPhone 8 Plus running iOS 12.1.2
Innovv K2 iOS App version 1.1.4
My phone can connect to the INNOVV_K2_48c2 wifi network with following connection information:
IP Address: 192.168.1.33
Subnet Mask: 255.255.255.0
Router: 192.168.1.254
Wifi symbol doesn't show up at the top of my screen even though it says it's connected. When I connect to my office or home network the symbol normally shows up.
When I open the K2 App and try to connect to the K2 DVR it briefly says, "Connecting to device...." then says "Connect Fail!!" and that's it.
The wifi symbol on the K2 DVR is solid indicating that the wifi is connected.
I tried updating to the latest firmware.
What's the deal? Any suggestions?
Thank You
Hello Rock,
I've tried restarting several times already along with reinstalling the App. I'll give it another try when I at home again.
I've enabled permission for everything so far the App has asked for. Looking at it now it shows that the Innovv K2 has access to "Siri & Search" and "Cellular Data".
Is that correct? Or should there be more listed? What is everything that it should have access to?
Thank You for the call the other night Rock, I appreciate the prompt support.
Hi Nicco, You can click below link and see iPhone 8 plus running iOS 12.1.2 we tested. App is Chinese version, but it works whatever.
https://www.dropbox.com/s/eq3xv7w0mejs9cn/innovv%20K2%20with%20iPhone%208%20plus.mp4?dl=0
Do you allow all requirement when installed the App?
Thanks for update, Nicco. You are skilled and happy to have phone call with you last time.
We tested iPhone 7, 7 plus, XR running on iOS 12.1.2 on App, it is running well. iPhone 8 plugs running iOS 11 was tested, we are going to test 8 plus and see what wrong indeed.
Can you restart camera system and phone to connect App if the app access was failed first time?
Firmware K2.20180925.V0.39
APP Version INNOVV K2 (1.1.4)
Tried it last night on a 2014 iPad Air Wifi A1474 (doesn't belong to me) running iOS 11.4.1 and the App worked mostly but the layout was kinda messed up.
Updated the iPad to iOS 12.1.1 and now the App works properly when connecting to the K2 DVR.
Still unable to get my iPhone 8 Plus running iOS 12.1.2 to connect to the K2 DVR using the App even though the Wifi connection works properly (I am able to navigate and modify the files on the K2 through my phone browser).
While it is good that I was able to change some of the settings on the K2 using the iPad I will still need to be able to using my iPhone 8 Plus to admin the K2 since the iPad is not actually mine and I won't necessarily have access to it in the future especially when actually using the motorcycle.
Same exact results on a friend's iPhone 6 Plus running iOS 12.0.1 *edit iOS version*
Just now I was able to connect to the web server running on the K2 DVR using the IP address of 192.168.1.254 which shoes me the directory on the memory card. I am able to navigate the folders and even open up video files.
I was also able to upload a photo from my phone to the K2 DVR memory card so that confirms that I am able to connect to the Wifi on the K2 and that my phone is able to see it and obviously communicate with it.
At this point it appears that the K2 iOS App is broken.