INNOVV K2 recording issue

My issue: when I start the bike and take off it starts recording later than 10 seconds (as advised) and then I just have segments between 15-60 seconds and on top of that I am missing footages it just records like 20ish seconds and then stops for like 2-3 minutes and then records another 60 seconds and then stops again for about 2 minutes and then starts for 10 seconds and so on... really disappointed and don’t know what to do anymore ... I’ve followed every and all of the instructions