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Oct 27, 2020
I have upgraded my phone and updated the software plus new app download but cannot access my settings on the app .?
I have upgraded my phone and updated the software plus new app download but cannot access my settings on the app .?
3 answers3 replies
0
TURN OFF THE BIKE. Unplug the DVR power wire for one minute, then plug power wire back into DVR. TURN ON THE BIKE. You should have access now. The question is what has changed that you lost access to settings in K2? Did you recently upgrade firmware?
@kensDen "TURN OFF THE BIKE. Unplug the DVR power wire for one minute, then plug power wire back into DVR. TURN ON THE BIKE"
Can you tell me why you should do this? You always give this solution for various problems, but turning the DVR off and on does not reset anything.
May we know your phone model? Is it iPone?
Yes I had an iPhone 5s and upgraded to an iphone 7 which runs on 13.0s it has not worked properly since doing the upgrade . I still cannot access my settings and my recordings are not real-time but speeded up and are being put in incident and parking folders plus continuous ??? .
Thank you for your feedback here. Could you kindly try to download the App named INNOVV from App store? If the recording problem and messed documents still exists, please kindly let us know.
and my recordings are not real-time but speeded up and are being put in incident and parking folders plus continuous ???For me this sounds as the App messed the settings of the DVR for some reasons.
The best way to revert all settings to default is by flashing the fimware. So I would suggest to try this first.