What is the current installed firmware?
What size is the sd card you are using for the update?
How did you format the sd card? Using the DVR or your computer?
Please describe in short the steps you take to do the update.
Hello, you could kindly follow the below steps to update to the latest firmware from our Support page.
1. Find the latest firmware for your INNOVV dash cam from our Download page.
2. Copy the bin file to an SD card in FAT32 format
3. The file name must use the original name and there can be no other names
4. The firmware is automatically updated when the SD card is plugged into the DVR and powered on