Dear all, Last summer installed the K2 set. Also did a firmware update to the latest version.
The total footage of the front camera has always "pinkish" cloud colors.
The rest of the footage seems OK to me.
This is the case from begin to end of a single frontcam recording.
Find below a screenshot of the video images.
Rear cam no problems. Who has seen this before and what went wrong?
Sincerely,
Mark
Hello Mark, thank you for your feedback here. We have sent the videos to our colleagues and they replied back there is something wrong with the camera. Could you kindly send an email with purchasing info to our after-sales service innovv@innovv.com?
Hi Mark,
I think one of the signal cables from your front camera is defective.
To rule out that there is more to it, you can swap the front camera and rear camera on the DVR. If the problem is moved to the back, it is clear that the problem is in the front camera.
Hey Hans, thanks for the tip.
Dear Hans, switched cam's Front and Rear on the Recording unit. Problem moves to the back output so this is related to the FrontCam/-Wire itself. Thanks again. Mark
All tho I have never seen this problem before I would format the sd card in k2 settings. Next unplug power wire to cameras for 2 minutes and plug them back in . I hope this helps
@kenneth johnson what is the purpose of the 2 minutes without power supply?
You provide this solution to various problems on this forum.
But 2 minutes without power does nothing at all with the K2, so no reset or something like that.
Hello Mark, could you kindly provide a video for a better and faster diagnosis of the problem? Many thanks in advance.
Dear INNOVV MotoCam,
Thank you for responding. Much appreciated!
Find hereby 2 vid's attached with the "pinky" results. It has something to do with white surfaces and the amount of direct bright(sun) light I think. But please investigate the footage. I like to hear from you :-)
Sincerely, Mark
@Mark Pulles, I see you are recording in TS format.
If you choose mp4 in the app, is the problem still there?
Hi Hans, yes tried mp4 also, unfortunately. However now the "pinky" effects are little less prominent. Thnks!
Dear all,
INNOV motocam has send a replacement the frontcamera within 1 week! Great service! Frontcam has been replaced and the first set of footage has been viewed. All fine and as expected.
Thank you very much!
You are welcome. Hope you would have more fun with INNOVV dash cam.
Good service from Innovv.
Have fun with your K2.