I recently went back to see an incident, but the file was missing. There seems to be about 1 minute between recordings. I have turned off parking mode. All other folders are empty. Record time was set to 3 minutes, but a lot of the recordings are only about 1 minute. Any help?
Hello, apologize for any inconvenience that has caused first. Could you kindly provide a screenshot of those video files via INNOVV App on your phone?
Then we could have a better and faster diagnosis of the problem with the screenshot to demonstrate the name of those video files.
Many thanks in advance.
Have a look at the file sizes. All of a sudden they get very small. Nothing has been changed. Between the small files there are gaps where there is no recording.
Thank you for your feedback here. Did you set the video resolution rate to 720P? Also, could you kindly change a new Micro Sd card to check whether this problem will still exists or not? Please keep us updated.
The resolution had remained 1920x1080 and all the files are the same. I will try a new SD card. I have also attached the setting I use.
Thank you for your kind feedback here. Please kindly keep us updated when you have changed the resolution in Setting and change a new SD card.