Aug 11

Documents in App are empty


Recently I managed to install and set up the K2 system on my motorbike. Everything seems to work; after my first trip I checked the SD-card on my computer and the video's on this card cover my whole trip. Nice. But when I checked the same video's using the app on my cellphone (selecting "Document" knob) and then selecting the "Files in Device" knob this file seems to be completely empty!! Did I miss a setting somewhere? What went wrong?

Aug 11

You have to download the files from the camera to your phone. While connected to the camera with your phone via WiFi, select a movie clip and select download. It will then be copied to your phone. Be warned, it is slow. Alternately, I connect my phone to the K2 via a USB cable and copy the files from the K2 to my phone. If you copy them to the same folder that the K2 copies them to, they will show up in the App. Hopefully that makes sense.

Aug 12Edited: Aug 13

Thanks for your help! I now realise that my description of the problem is not clear enough: when I want to download the files* I can connect the camera with my phone. When I press the "Document" knob (left of the "settings" knob) in the main screen of the app I get another screen with two knobs: the left one shows a folder with the text "Files in Camera"; the right one shows a folder with the text "Files in Device". But when I press the left knob expecting to view a list of movie clips the screen remains totally empty (black). I get the same result with pressing the right knob. So how can I get the list of clips instead of complete "darkness"?


* I do understand that you can not download all the movie clips by wifi connection using the app; I just want to use this method when I want to upload one or two specific clips. Thank you for your advise to use a USB-cable as an alternative (faster) connection to upload some clips!

Aug 12

Hopefully someone more experienced with chime in with some suggestions. I've only had the K2 setup for about a month, it replaced my C3 system. I do have some questions for you.

1. What firmware version is it on?

2. What size SD card are you using?

3. Did you format the card with the Innovv app?

4. While connected via Wifi, can you view the live video?

These are a few things I would look into if I was trouble shooting the issue if I was having the same problem.

1. The firmware version on my K2 is: K2.20190614.V0.57

2. I use a Samsung EVO Plus 256GB micro SD (100MB/s).

3. I formatted this card with the Innovv app.

4. While connected via Wifi, I can view live video on my phone*, front and rear.


* My phone is a Nokia 8 (with Android 9).


Aug 13


I know that the K2 sometimes shows strange behaviour when using a 256GB card. So do you have the possibility to check this using a smaller card?


How many videos are on the card?

< Frostie: I know that the K2 sometimes shows strange behaviour when using a 256GB card. So do you have the possibility to check this using a smaller card? >


To check Frostie's suggestion I changed the 256GB Samsung SDcard with a 128GB Sandisk Extreme V30 SDcard normaly used in a SJCAM. After formatting this card using the app I checked the files under the "Document" knob. With positive result: two (running) video's, front and rear. I also was able to copy one of the video's to my phone. So the problem is detected now: the K2 is not totally functional with a 256GB card!


Frosty and Slygrin, thanks for your help! It is up to Innovv to solve this problem.......

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