Device update issue K2.20190614.V0.57

@Frostie

I updated from 37 to 49 in May 19, and then from 49 to 52 inJune 19, and now from 52 to 57 today. I keep a log of all the software changes because I don't understand how it all works! I use 2 cards, a 64 and a 128, because I have the shock setting switched off. So really, I should have had trouble going from 49 to 52? Is that right? And I should have trouble with the next one unless I change the way the card is formatted - and I will have to format the card from the DVR? Will altering the format of the card cause problems trying to view the video on the PC in the future? And presumably, after reformatting I will lose everything that's on the the card at the time. Life shouldn't be this complicated.......

@Keith Williams

Has been working on the solution for this, Should keep life to be easy.

@Keith Williams

I should have had trouble going from 49 to 52? Is that right? 

No. V49 uses Fat32 for all sizes of sd cards. V52 is the first one which uses Exfat.

But as long as you don´t re-format your card using the App, you are fine when doing updates.

...and I will have to format the card from the DVR? 

No. Even with V52 and V57 you can keep the Fat32 format. The only drawback doing so is, that the USB feature will not work, as this needs Exfat if the card is bigger than 32GB.

Will altering the format of the card cause problems trying to view the video on the PC in the future? 

No. Any current operation system (Windows 7 or newer, MacOS, Linux) is able to read Exfat.

And presumably, after reformatting I will lose everything that's on the the card at the time. 

Of course. If you want to keep (some) videos, you should copy them to your pc before formatting the card.

@Frostie

We have been thinking about to go like this way, but there is below situation and keep the current setting, that only can get to be default by firmware update.

The K2 had been installed on a group of police motorcycles, they want to keep recordings to be security, WiFi name and WiFi password should be changed.

If press reset button, All will goes to default, and someone may be able to access the wifi and delete the recordings.

@Rock Liu

Ok. Got your point in that special case, where the police want the K2 keeps its Wifi settings. But that is no behaviour a normal user would expect. If you push the reset button on e.g your home router, you would also expect it resets all settings.

So maybe it would be a good idea to give the police a special firmware version which keeps the wifi settings, while the normal user gets one which resets all settings.

And by the way: If I get access to the police K2 to push the reset button, I could also change the SD Card to get the recordings :-)

@Frostie agreed as above, we are consumers paying full price and should not have our product functions limited by a small market who are no doubt getting heavy discounts or freebies for marketing purposes. As I have commented elsewhere here, it is sad such a great product seems let down by very poor focus @Rock Liu on their paying consumer market

@Frostie I assume you mean downloading the files from DVR to Laptop by USB lead? In which case I haven't tried that, although with my placement that might be easier than trying to get the card out with tweezers! Thanks again, I'll bear it in mind

@Steve Bendall I have mentioned the instructions and update info are a joke! Apparently the suggestions for improvement repeatedly fall on deaf ears.

Rock when are you going to make major improvements to instructions and labelling the latest updates? An answer is requested. Its unfortunate that members have to repeatedly have to answer and update us while you say nothing. I am very disappointed in the lack of service and answers!

@Raymond Wand good luck in ever getting a response from @Rock Liu . My observation here i that he only ever replies when someone has something good to say, but if its an issue he hides under a 'rock' and hopes we'll go away. So I too like you are very disappointed in his appalling approach to customer feedback. And believe me its not jut here in this Forum, I can in a way understand he might prefer private contact, but I get the same ZERO response to emails I send direct to his company email accunt

Disgusting