I registered in this forum and this is my first post.
I recently bought the K2 for my 1981's Honda CX500C and had a big problem right from the start.
After searching this forum I found the solution as there are already a few threads about this.
I just wanted to add a new post with the title matching the error message to easier be found also per Google.
I've got a K2 with the latest firmware from Sept. 2018 and a smartphone Samsung S8 with Android 9.0. To test the K2, I connected the two cameras and GPS and powered it per USB connector.
After connection to the K2 per Wifi and selecting the gear icon (settings) in the INNOVV K2 app on the smartphone, there was an error message:
Camera initialization failed,
please insert two lenses
again and restart the came-
ra. Or click cancel to try to
enter pure preview mode!
1. There is no cancel button to click. There is only "OK" and "close".
2. It's not a problem with the "lenses" connection, but with the app itself, so the message it
also totally misleading.
When switching the smartphone to airplane mode and then opening a Wifi connection to the K2, everything works fine.
Obviously, the app is distracted if not in airplane mode and is trying to reach the K2 via the mobile data connection over the internet?
Since I wanted to use my smartphone on the bike for both having a connection to the K2 to control it and hearing music per streaming over the mobile data's connection to the internet simultaneously, it's vital that the K2 app allows this. In addition I use google maps for navigation. That's all where I need airplane mode to be off. I think this is a valid use case?
I paid €380,- and for that I'd expect a working application and wonder, why this hasn't been fixed yet as this seems to be a quite common and known issue?
I also contacted the INNOVV support team and wrote them the above description and hope there will be an answer soon.