Hi, I updated my iPhone to IOS 13 If I us the app it said that there is no connection. De WiFi is connected and if I use ip http://192.168.1.254:8192/ I can see the live video feed. But I cannot connect with the app. Is it because of IOS 13?
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Should be iOS 13 caused issue.
Every new version of OS released, it will cause the problems.
Please wait a moment, iOS 13 is not public released, as we have not got a chance to test it.
Thank you. Here in the Netherlands IOS 13 was yesterday public released
Apple IOS 13 was released world wide yesterday and has been available for developers and individuals as a Beta product for months! - so there is no excuse for incompatibility.
Why is the K2 inhibited by such poor firmware and poor apps. I use Blackvue products for my cars and have installed 10+ Blackvue 750’s for friends without any of the hitches that Innovv K2 products have.
It’s time that INNOVV resolves these issues such as software, firmware, GPS and power issues once and for all. The same issues appear time after time - you charge for a premium product but provide inferior support or resolution to the forums issues.
sorry Tim, we're sorry for the inconvenience caused.
Our engineer team are working for this issue now, I think we can release it asap.
We will also continue to improve the software to provide a better experience for our users.
Thank you for replying and for your assurances that things will change for the better and hopefully these long standing issues will be addressed.
thank you for your kindly understanding :)
Any idea when the fix for this issue will be ready?
I too are experiencing problems and I'm a little dismayed that this situation hasn't been resolved yet.
hi,
The latest APP can be download on store now! Please update it and feel free to contact us if you have any questions.
Thanks,
@innovv
Installed my new K2 today, downloaded app, cannot connect to camera. WiFi connects and the camera records (I can load the SD card onto my laptop and see video files from the cameras), but the app does not connect. Running iOS 13. Thanks!
@my bin Sorry for the late response.
Let me check again, did you upgrade the latest firmware?
If not, please download the latest firmware from our website and then try to connect again.
Thanks,
I too have the same problem. I have the latest firmware and software but still unable to see live feed using the app. Currently using iPhone with ios 13.1.2
Hi Rocket,
Please unplug the two lenses, clean the ports of F and R, and then plug them back to try to connect to the APP.
@innovv I can see the live feed by using http://192.168.1.254:8192
The app I am still unable to use. Only can use like two days after I update the firmware. Then the next day the app doesn't connect although there is connection to the wifi and the only way to see is using http://192.168.1.254:8192
@Rocket_19 Thank you for the update.
Could you please uninstall the APP and reinstall it again?
If it don't works, please unplug the two lenes, then only plug the rear lens to the F slot, power your motorcycle to see if the connection successed or not.
This method is to check whether there is any fault in the lens, which leads to the failure to use K2 normally.
How's the LED lights flashing when you turn on?
I'm having the same problem can't connect to the app. I have a brand new iPhone XR. I'm using firmware v0.61. Working fine until I updated to IOs 13.1.2. After that can't connect to app although I can see Innovv in wifi . What do I do next ?
Hello,
Please check location permissions of K2 APP, make sure you have chosen to turn this feature on.
Settings - INNOVV K2 - Location
I’m good now!! I deleted the app and forget the password all good now thank you
!!good! Enjoy yourself!