*Hi, we are having a eight-day break from September 28 to October 5, and may not be able to ship out the package and reply to your email on time. Thank you for your kind support.
The guy I bought it from said he’d replace it but he’s waiting on stock apparently .. this has been going on for 2 months now with numerous emails to innovv & my supplier .. I just won’t a unit that’s works how it’s supposed to
I have emailed the company and asked if I can return for repair and they have replied that I can but to try a file first. (k1s_v5.bin)
Which I have and it still fails.
Order of events for you:
1. I formatted the card in the device
2. I removed the card and mounted on my pc
3. added the file k1s_v5.bin to the root of the card
4. put it back in device and turned on
5. Message "Firmware Update?"
6. I pressed the far right record button/OK
7. Message "FIRMWARE UPDATE FAIL!"
The device is now working for about four or five video segments and then starts to deliver incomplete or mangled video segments that can't be displayed.
No my unit is useless at the moment.. updated firmware doesn’t work & my current firmware doesn’t record in the correct format so you can’t view any footage
the version of firmware that Rock Lui asked us to use on Oct 20 gives an ”update failed” which at least the dvr is recognising and acting on, its just not taking correctly.
the version that Rock Lui gave me two days ago is being ignored by the dvr unit.
Which firmware version should be compatible with this unit? At least I can target the correct firmware to be used on my device and give you the correct feedback regarding the errors that I am getting?
Hi Rock, V5 firmware above is not working. When I put .bin file on sd card and turn unit on, it asks if you want to update. click on OK and it says "update failed" .. now my unit won't record when motorbike is running. The previous V5 update I did also stuffed everything. Camera keeps rotating from normal to upside down & computer can't recognise the file format of recorded data. Please help this is very frustrating as the unit worked fine until I did this upgrade. (apart from it being in MPH)
Have finally fixed issue. If you have V5 firmware on your unit you need to put this .bin file on the SDcard. I formatted card first, then put K1s_v5.bin file on SDcard then turned unit on and it asks you if you want to update !!! https://www.dropbox.com/sh/75qzqkw875wv0ow/AAC2HoZFD0BQJxIbbIfGGkOFa?dl=0
(looks like this firmware file was only updated 16 hours ago)
Thanks Chocolatine ... tried again following all your steps and still nothing happened ... this is so frustrating that its not working. Maybe our original firmware that came with the unit was different ? Mine is K1S_V5:R266/170516 6948 HW_V5 ... Considering I live in Australia I need this unit to record in Kph & not Mph. You would think that there would be an option in the menu to change between the two.
The guy I bought it from said he’d replace it but he’s waiting on stock apparently .. this has been going on for 2 months now with numerous emails to innovv & my supplier .. I just won’t a unit that’s works how it’s supposed to
It's really frustrating because the old (18 months) unit on the other bike is working great.
Maybe they will need to make the complete firmware file available for update.
Liza. Can you return it for replacement? Speak to Rock.
I don't understand, they have always been so helpful in the past.
I want to buy a c5 but I don't have a smartphone (see separate thread in C5)
No fix .. innovv have forgotten about me .. my whole system stuffed up when I did their Update from mph to Kph & they have no solution or fix for me
Do we have a fix for this yet. I also get update failed.
I'm stuck in MPH but the unit is working.
I have no access to mode or menu though. I just get the "no" ding.
I cannot find out if mine is V3 or V5 as I can't get to settings.
I have emailed the company and asked if I can return for repair and they have replied that I can but to try a file first. (k1s_v5.bin)
Which I have and it still fails.
Order of events for you:
1. I formatted the card in the device
2. I removed the card and mounted on my pc
3. added the file k1s_v5.bin to the root of the card
4. put it back in device and turned on
5. Message "Firmware Update?"
6. I pressed the far right record button/OK
7. Message "FIRMWARE UPDATE FAIL!"
The device is now working for about four or five video segments and then starts to deliver incomplete or mangled video segments that can't be displayed.
The device still is showing mph.
seeing as i cant seem to get it to work, i would like to return it for you to fix.
No my unit is useless at the moment.. updated firmware doesn’t work & my current firmware doesn’t record in the correct format so you can’t view any footage
this has not been fixed
the version of firmware that Rock Lui asked us to use on Oct 20 gives an ”update failed” which at least the dvr is recognising and acting on, its just not taking correctly.
the version that Rock Lui gave me two days ago is being ignored by the dvr unit.
Liza, Trevor, did you guys fix your problem?
The version I have on my unit appears to be
K1S_V5:R266/170516 6948 HW_V5
Which firmware version should be compatible with this unit? At least I can target the correct firmware to be used on my device and give you the correct feedback regarding the errors that I am getting?
Rock Liu, I formatted the disk from the dvr unit and removed it from the unit and then copied the bin file from your rar file to the disk.
After restartiing with the new bin file in the root of the disk on the dvr its starts as normal....disregarding the bin file.
So I tried them both (from your post)and they do not work, the dvr unit completely disregards the bin files.
Any further suggestions?
Trev
@Liza, Trevor, The K1 has two chips sets, that makes two versions firmware which are not compatible.
Can you try below firmware and see it is working.
https://www.dropbox.com/s/0mp990gae2soxvk/k1s-r158-50417-MPH_firmware.rar?dl=0
If it works, you can try below one to be KPH.
https://www.dropbox.com/s/y4b72h7becdr0kq/k1-r180_en_KPH_firmware.rar?dl=0
Should unzip file to be bin file to update.
OK i have the same error as Liza King "update failed"
Come on fix this problem and put some decent documentation on your site regarding this issue.
Hi Rock, V5 firmware above is not working. When I put .bin file on sd card and turn unit on, it asks if you want to update. click on OK and it says "update failed" .. now my unit won't record when motorbike is running. The previous V5 update I did also stuffed everything. Camera keeps rotating from normal to upside down & computer can't recognise the file format of recorded data. Please help this is very frustrating as the unit worked fine until I did this upgrade. (apart from it being in MPH)
ok, we have a different firmware, mine is v3.
Hope it will solve the problem for everyone that needed kph.
Hi Liza, Chocolatine, please click below link to get the firmware.
https://www.dropbox.com/sh/tf12ifkz6jobrl0/AAD9AI-0aCLvoLOQe5qOzShca?dl=0
Looks like it is not useless to complain here, finally. ;)
Have finally fixed issue. If you have V5 firmware on your unit you need to put this .bin file on the SDcard. I formatted card first, then put K1s_v5.bin file on SDcard then turned unit on and it asks you if you want to update !!! https://www.dropbox.com/sh/75qzqkw875wv0ow/AAC2HoZFD0BQJxIbbIfGGkOFa?dl=0
(looks like this firmware file was only updated 16 hours ago)
Thanks Chocolatine ... tried again following all your steps and still nothing happened ... this is so frustrating that its not working. Maybe our original firmware that came with the unit was different ? Mine is K1S_V5:R266/170516 6948 HW_V5 ... Considering I live in Australia I need this unit to record in Kph & not Mph. You would think that there would be an option in the menu to change between the two.
thanks for that ill try again .