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jeff.poll
Oct 25, 2017

New issue last night.

5 comments

So I had noticed that my Speaker had not always been as loud as normal (Not that it is overly loud to begin with).

 

Go an have a look at the connections on the DVR side and all are fine. Have a look at the speaker side. Well it would appear the solder failed as all cable were out of the speaker housing.

 

Now if they had used a larger gauge wire this most likely would not have happened.

 

Innovv: Any chance of you sending me a replacement? Unit is not even 6 months old.

 

I am still unable to update firmware either.

Rock Liu
Oct 26, 2017

Hi Jeff, well noted your message, can you please send message to sales@innovv.com, our guys do further check with you, and do support.

0
jeff.poll
Nov 10, 2017

@rock liu

 

Still nothing back. I find this level of customer service dis-concerning.

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jeff.poll
Dec 12, 2017

Still have not heard anything back. Do you have another contact method?

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jeff.poll
Jul 5, 2018

Well after more then 6 months I received the replacement.

0
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