K1 “recording stop” loop and random not recording.

try this solution: https://www.innovv.com/forum/innovv-k5/max-recording-time-1-min

I agree with all of the above.I was one of the first buyers to start demand for this product. But this is not appreciated by the manufacturer. They made a problematic and buggy product and did not admit it. They made money and in case of problems send us to buy a new device. Released shit in a candy wrapper. I do not understand why I should buy K2 now and at the same time respect them for K1. They did not pay back the trust loan we provided for them. Chinese brands and Chinese products have only just become respected around the world, but this attitude only undermines their credibility. As a result, it is easier to buy one stationary device and not mess with their crafts from shit and sticks.

Yeah this thing is as useful as a potato with that problem. Same problems here. Typical Chinese trash. someone should really pay them a visit to their booth with their broken scam crap in the upcoming Motorcycle expo in Ohio.

Enjoying the same treatment here in Ireland - K1 unit bolloxed up after 13 months - can't/won't fix it and want me to send another $300 for a K2 ...meh - don't think so!

Had K1 for several years and rarely worked correctly, very disappointing that there only solution is to discontinue selling the K1and stop providing proper support, and only want to sell a new and improved K2 snake oil.

Such as shame. This was a great product until a few weeks ago. Start/Stop recording loop. I don't really wish to add to anyones already vented frustrations but feeling extremely p* off having paid for the unit and a professional install. I've tried every suggestion posted and none have fixed the issue.

@naget.iphone,

i haven't look at the battery in mine, but if these batteries are Li-Ion or Li-Po batteries, it is normal for the batteries to swell in the center, it is termed "puffing". after a number of cycles on the battery, any lithium battery will swell, it is just a matter of how soon.

A secondary method for swelling is overheating. This is not normal and if subjected to too much heat for too long the battery can explode, so make sure it is not around any heat sources.

I am not affiliated with this company and I too have had issues with the camera system in my truck, so I am not trying to come to their defense, just trying to report the facts. I work in the rechargeable battery industry, so i am very familiar with these swelling problem.

No refund. No option to return for a different cam.

INNOVV WANTS ME TO BUY ANOTHER CAMERA! And before you say it, I dont give a damn if its 50% off. I got over $300 invested into your junk products and no working camera.

This company is a joke and a good damn reason not to buy from Chinese retailers. At least with American based companies you have some options but not over seas.

Same issues.

@Brian, as our email exchange, I called you twice and left voice messages since you were not available, but you only got one voice message.

I am sorry that you get problem on camera system and have not solved. but whatever, please trust that we never cheat our customers.

Sent you message again, please check and you can see we are working together to get problem solved.

@naget.iphone, thank you for input!!

To be frankly, we even did not notice that battery has unstable connection to DVR and those can cause "Recording start/recording stop issue".

We are looking at the interference, the connection between cables and DVR.

Your finding helps and thank you again.

From my post to another persons thread..

------ As of this AM, Oct. 19th. I received an email response from Rock saying he would call me at 10am my time (CST- Chicago) I am writing this at 11:20am and NO call. It is obvious that this company says "we take care of products and customers." as they put on every email, is a LIE. So at this point I have a crappy camera that may work, or may not for front camera. Rear camera does not work at all. These problems have been going on since MAY. I am now out $265usd, as I cannot trust this freaking thing to work. IT IS A PIECE OF SH*T!!!!!! Frankly, I will tell any and all people I know not to buy this product. Since this company has no ability to follow through with customer service and it may or may not work with your bike. Anyone who has problems, should go to social media and make sure they do not sell a single device ever again. Even my local BMW dealer was interested in info about this product. To hell if I am going to give any info other then STAY AWAY. @Rock.. Hey great phone call.. OH wait, YOU DIDN'T CALL!!!

Brian- I too have this system and find it to be very unreliable. Many of the symptoms your describing I am experiencing as well. I am very frustrated with the K1 system.... I was actually looking to see if anyone else was having issues and ran across this post. I too feel the K1 has major design flaws. I too have tried over and over with different cards, zip ties, software, batteries, etc... Still unreliable! I was cut-off by a truck today and wanted to save the video file -- the system didn't record any of my trip again! I think its time to dump this system and replace it with something else!

HELLO!!! @ROCK!! ANYONE FROM INNOVV? HELLO!!!!!

I have had this issue since May and getting BEYOND pissed

Well after completely re-wiring the bike for the accessories installed, the K1 still has issues. It no longer records with both cameras and GPS. I have removed the rear camera and it works with front only. I switched to rear only and the DVR doesn't even turn on. I can't get it to come on with the power button either. I have tried with turning the ignition on (bike off) and with bike on.

So, now it seems to be only working with front camera.

So I drove the vehicle again today, another flawless drive with the K1 system after the battery was removed. The battery is supposed to be 8.5mm thick (that's what it is around the outer edge) but heat has increased it to 10.5mm in the center and it is no longer making contact with the K1 unit. When driving I can only assume it would briefly make contact going around a turn or hitting a bump and then disconnect again causing the power fluctuation and the system would reset. In my opinion, this is a flawed design to make predetermined connection points and it should be used with a small wire (smaller battery) and connector so this doesn't happen. The battery contact points on the K1 system appear to be a small 2mm contact which wouldn't work if the battery is expanded.

If you are having random stop/start recording (say going around a corner) this could be the problem.. it appears to be my solution.

You can clearly see the battery has expanded in the center...

This is what the battery should be... (8.5mm thick)...

and this is what the center of the battery is... 10.5mm thick...

@Rock,

As I indicated, I've removed the battery and the system didn't have any issues yesterday. I will continue testing it with the battery removed. The only problem I've run into is the last segment of video (after the console turns off) is not accessible. Probably because the video wasn't ended properly.

@Rob,

I would suggest trying to zip tie the wires to something to see if that may be an issue. If the DVR is rebooting, try removing the battery and letting it run on bike power only. This worked for me. I will try to post a picture of the battery from my unit to see if you have the same issue.

Nate

@rock it definitely gets worse with acceleration. DVR reboots on wide open throttle. Horn seems to have no effect.

I do have have cable clip installed as above. As soon as I turn on the engine the static distorted noise comes on.

Rob, Base on your message that RF chocks helps but the problem can not be 100% gone.

Can you pay attention that if the issue happens when acceleration? or hit horn?

And can be also check if DVR and cables are fixed as the above?

Sorry for delayed reply.

Nate, Thanks for input, Can you remove the internal battery and test the camera system on the way to see if has issue.

The camera system can work without internal battery.