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Oct 19, 2017

AVOID THIS AND ALL INNOVV PRODUCTS!!!

3 comments

Do not buy any of their products. Read this forum, there are many of us that have issues and the company just repeats the same thing as a fix. IT WILL NOT FIX THE PROBLEMS!!!!! STAY AWAY!!!

Oct 20, 2017

Hi Brian, Understand your complain, as you can see we still try to reach you and have phone call to learn into details, and get the solution.

 

You have two camera system, one is working properly, other has issue, let's see what is wrong indeed.

 

As you have seen, we do not want to hide something, we'd like to work with people to do further improvement and new developments. And your support is appreciated.

 

Anyway, please be sure, we are responsible!

 

 

Yes I would agree to not buying any Innovv products due to very bad customer service and being fobbed off . I too was one of the guinea pigs ie Innovv K1 that worked for a while then started acting very odd, not powering up, turning off and on unexpectedly, crashing then not recording at all.

Having emailed Rock a couple of times he was polite but not forthcoming in exchanging the faulty DVR. Yes ok, at 14 months old and out of warranty you still expect a bit more support having forked out over £250.

Take your chance with a £50 amazon or ebay as they are all generic Chinese units anyway :-(

Same here - K1 does nothing now but keep announcing 'recording stopped' after just over 12 months....now INOVV say that's an old unit, can't be fixed buy K2 and offering a really stingy $38 off....no thanks to that...How could you trust that sending another $300 won't leave you with a broken K2 a year later?

New Posts
  • After receiving all possible failures from this product, a logical question arose. - So how to buy spare parts for INNOVV K1 from you (manufacturer)? After buying the battery, it turned out that one of the cameras (rear, but installed in front due to the length of the wire) also came out of standing. - How and how much does your new camera cost instead of a defective one? - Where, how and at what price to buy safety glasses for cameras? - Where, how and at what price to buy a new power supply for the camera, because the old power supply does not hold stable voltage and current, as well as poor contact at the USB A female connector due to flat tracks? Remind everyone that You can buy battery pack from GoPro for: HD Helmet Hero, HD Hero, HD Hero 2, HD Hero 960, HD Hero Naked, HD Motorsports Hero, HD Surf Hero part numbers are: ABPAK-001, AHDBT-001, AHDBT-002
  • Hi Rock , as per my post in the K2 forum, the K1 has been brilliant up to now, but following that post, I think I spoke to soon !! last night I went to download the footage but the unit is completely dead, won't turn on , nothing, the charging light on the side is on (faint white light) but nothing happening. I tried a reset, plugged it back into the bike, nothing, completely dead, any ideas what is wrong? thanks
  • So I noticed that in most cases with me the Recording stopped failure happens when I have a drop in batter voltage. Was thinking. What if an inline batter was put in place between the power source and the DVR. Think on of the USB battery packs. Now you would need one that started charging and recharging automatically but think this could solver the problem. The battery pack would simply act as a UPS. Something the onboard battery should already be doing. Also has anyone else though of installing a heat sink on the DVR or even the battery?
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