I got my H5 today. Charged the battery, downloaded the latest firmware, installed the app on my phone.
So far, so good. Got a new Sandisk 256Gb card. By default, it's ex-FAT format. I put the updated firmware on it, and powered on the H5. It went through the steps and upgraded it's firmware.
But, when I connect with the app, I can't change any settings at all. Every time I make a change, it reverts to defaults.
I also can't find any way to format the memory card to FAT32.
Any advice/comments?
Hello Paul
We have updated the INNOVV H5 APP. But we need time to upload to google play.
Incase you need it urgently, we have upload it to another website. You can download it and install it.
Please first click this website:
http://d.firim.pro/r2zq
Then click this icon.
Then click this icon and you can download it and install it.
Could you kindly inform us if this bug has been fixed? Thanks you!
Hi
I am experiencing exactly the same issues here.
I created a post for each bug, I experienced so far. To make it easier to follow each solution.
My phone is a Xiaom Mi 10T lite, with Android 12 and MIUI.
Hello Pual.
Totally understand.
We will change the manul about the saving setting issue. For the Fat32, I have double checked it again with our engineer and only 32 GB or less card need FAT32, the card more than 32 GB can be exFAT format. We will put this in the manual as well.
We are very glad that you send us those feedback and those are very important points. We will keep completing our products.
I have already told this setting saving problem to our engineer and they will fix this bug soon.
Thanks again for your help.
I will let you know after the new app come out.
Firstly, your documentation is poor. Nowhere does it say that settings are only saved on exit. Secondly, you need something that shows how to format FAT32. And, by the way, not everyone uses Windows (I mostly use Mac or Linux). Also, I would have assumed that formatting the card within the device would format it to FAT32, which it clearly doesn't. My phone is a Samsung Galaxy S10, running Android 12. I have tried going in to the settings, changing a setting, clicking the back arrow at the top left side, and then going back in to the settings again ... still all back to defaults. I tried going in to the settings, making a change, going out, and then exiting the app. Then going back in again ... still all back to defaults. I tried going in to the settings, making a change, going out, then restarting the H5 itself, but still ... all back to defaults.
I have checked with our engineer again, the settings only be saved after you quit the settings.
please quite the settings by clicking the top left “exit” after you do the setting changes.
Hello Paul
Sorry for the problem you met.
Could you advise what mobile photo you use?
Here is a video to show you how to format the SD card to FAT32.
At the meantime could you try to format the SD card in the APP?