Hello Christopher, apologize for any inconvenience that has caused first. May we know your INNOVV model first?
Meanwhile, could you kindly check the Wi-Fi status for downloading the videos and the remain storage of the SD card?
Ive installed a C5 . using recommend SD card from INNOVV website 128G. Formatted card via App without issues. Can download pictures to phone using INNOVV app (not K2 app) and if removing SD card can watch videos in TS Type on laptop without issues . If using app when connected to device no problems but when opening camera file on app (document section) when opening video part theirs nothing to download even though it’s on the card when plugged into laptop (running on windows and plays in media player ).
I’m a bit of a Neanderthal when it comes to computers so simple answers please 🤪
screen shot of laptop screen and shots of settings on app
@Christopher Sanders Hello Chris, thank you for all info you provided. We are sorry to inform you that only those videos in Mp4 format could be saved on your iPhone directly, while the videos in TS format could not be saved on your phone. Please kindly change the video format to TS format first.