Good day. I've for a problem with the videos of my C5. When I play them back direct from the DVR to my phone, it works perfectly. When I download the videos to my phone, it does not play back from in the Innovv app, or even VLC. Trying to play it back in the app, I get the message "player encounter a small problem".
Settings of the DVR:
Resolution 1280x720
Loop 10 min
Time lapse off
G sensor off
C5.20190530.V0.42
App V3.7.1
Samsung Note10+
Android V9
Please assist
The C5 has ts format video. the video player should be compatible.
Compare to MP4, TS can save any last second of video clips when accident happened even if power cut off suddenly.