Oct 30, 2019

Problem setting correct time on C5

Hi,

Last week we(in Europe) changed time to be one hour back(-1h), due to switching from summer to winter time.

My C5 doesn't want to switch to correct time and stays one hour ahead.

There is no way to change it through the app settings manually.

C5 firmware and the App on the smartphone(iPhone 6) are both last versions.

I leaved the Phone app connected through the WiFi to C5 permanently, everything works fine, phone has the right time, but C5 still works with timestamp 1 hour ahead.

What to do to fix that?

innovv

Oct 31, 2019

First, please connect to the APP of C5 to ensure that the time of your phone is correct.

Then click live video, pause and wait for about 5 seconds, then click play.

This time the time back to normal alignment.

If this method does not work, please install the firmware again.

danieldd

Oct 31, 2019

Thank you, the trick with start/pause of "live recording" works. : )

Please, think about possibility in next firmware/app update to change that to can manually force date/time update in setting menu or DVR to take date/time on WiFi connection.

Thanks again.

innovv

Oct 31, 2019

Thank you for your suggestion and we will add it to the improvement list.