Just received message that the lens holder was broken when installed the lens.
There is misunderstanding about lens install.
The wall of lens was designed to be thin, so it is flexible and tight to fit the lens. it has a small open end, that is not big enough to push the lens into lens holder.
The lens should be slip into the lens holder from smaller end, and will make a sticker as to the package to remind.
my clip broke on the 3rd day after being installed
ive i now use a mount i have from an old bullit camera
My clip cracked after I hit a sizable pot-hole (not during installation) that jarred the front shocks. I adjusted camera placement to prevent the fender from hitting on rough roads. Rock is sending two replacement mounts.
Hi Bob, Not 2 pieces, but 3 pieces, has been on the way to you.
Have been thinking the improvement, to make it stronger and tight.
I just came back from a trip and my mount broke in the same way after riding in some rough roads. You definitely need to come up with a stronger mount. Outside of that issue, the camera system has been great.
i think the plastic is to brittle
ive had to modify a mount from another cam when mine broke
you need to concider all year round usage & winters where the grit thge roads with salt
im a long distance commuter on my bike & do 140miles daily & didnt realy ecpect the clip to last
The current material is transparent PC, that is fixable and looks high quality, but compare to the tough condition in using, that is too thin.
Will change the clip to be thicker and using nylon material.
Once new improvement made, will send it to all of you.
And thanks for feedback, that helps to make improvement.
Clamp broke while riding on normal paved roads! A material less rigid (like hard rubber) is suggested.
Thanks for photos, have been working on improvement.
Will keep you updated once it is ready.
Have you received the parcel for lens holder we sent?
Not yet.
It has been more than a week on the way, let's have eye on it.
Hi Rock, I could use a beefier mount too. My C3 mounts broke, had to cable tie and looks like the C5 mount will have the same problem, I have not mounted it yet. Rubber sleeve mount would be ideal.
Hi Rock! The three new clips arrived. I installed them and hope they stand up to normal use. Thank you.
My clip also broke when I parked the bike after a ride. Went out in the garage the next day and the broken piece was laying on the floor below the mount.
@Bob, glad to see that. post mail always takes time.
@bron9270, please send email message to our guys, will arrnage new one to you.
I started the bike (Harley Davidson cruiser) a month after the installation. Mounted on handlebar using a RAM mount. I never noticed the camera vibrating more than anything else on the bike. Anyway, when started, the camera dropped and hung by the cable. Apparently vibration over time caused the mount to crack. If you have a new and improved version of the mount available I would love try one. As it stands, right now the camera is zip-tied to the portion of mount that remained in tact. Please advise how to obtain a new and improved mount.
@eashields, The new improved C type lens holder was released and you can try the new one.
Hi, my mount clip also broke, I think that the cold weather is making the plastic brittle. To get round the problem I have used industrial strength velcro wrapped around the camera, and other part stuck on the underside of the head light unit on my R1200rt. Seems to work a treet, just got to get the thing to record on a run, will record sat in the garage when I am messing around with the app but don't seem to want to "plug and play" when I go for a ride :-(
Mine broke during the installation, it cost me $10 USD for another one... The mount is not good, I fabed another one and get too much vibration from the Harley, going to purchase a Ram mount and try that route.
Hi, update, the industrial Velcro worked a treat, no drilling of expensive plastic trim, and because the R1200rt did not really have a good central position for the Lens, only under the headlamp.
Tried to install camera on my bike today but the thread for the lens holder is different to black 1/4" screw sent with kit. Tried go pro style bracket and screw goes into that ok. Tried go pro screw in bracket into lens holder nut again doesn't fit, don't want to force it for fear of breaking bracket/cross threading screw .....any ideas ??