Hello,
after some working testrecording i can´t watch this videos inside the iphone app under the camrecordings folder. The folder is empty and nothing selectable. App version on iphone is 1.4.7 (iphone 6s) and latest firmware on Innovv-DVR: C5.20200722.V0.47
When reading the sdcard inside my computer i can see the all of the working recordings so they have been recorded well but were not visible inside app.
I bought this dashcam to watch and transfer my recordings from my mobile but it does not work which is very bad.
If this will not be solved, i will refund and buy one from other brand...
Thank you
Regards
1945
Hello, apologize first for any inconvenience that has caused first. May we know the name of App on your phone now? Many thanks in advance!
Hello,
the ios app on iphone6s is called "INNOV" ver. 1.4.3.
It is not the INNOVV K2 app which is wrong for C5.
Is there any other app arround?
@1945 Thank you for your kind feedback here. We have kindly checked that with our colleagues that there is some bug with the INNOVV App when connected to the C5. Our colleagues are working to fix this bug now and hope it could be fixed soon.
I also have the same makeup as you
Yes, looks exact the same at my mobile!
So this seems to be a well known issue.
Let´s see if support will find a solution for this annoying bug.
If not...i´m starting a refund and buy another brand which works well right out of the box...
Apologize for any inconvenience that has caused first. Our colleagues are working to fix this bug now. Your patience here is highly appreacited!
We will keep you updated here. May you have any other question, please feel free to cotnact us.
@INNOVV MotoCam hope this bug will be fixed soon. thanks.
@Ngàn Lưu Nguyễn-Phước Hello, per our colleagues, there will be update for the INNOVV App and this bug will be fixed with that update. It will be available around this week. Your patience here is highly appreciated.