I have a very big problem with the App Innovv C5 in my phone (LG G6 with Android 7.1) When I open the App, previously I connect by wifi the mobile with the C5 correctly, the app works to format the SD, to see Settings, etc.. but when I try to see Video or Photo option, I get an error in the app: Wifi Connection “Innovv C5 is not coneccted or similar, but IS CONNECTED, I am sure) and close itself, and after the app don´t work (close itself) If I open the app without wifi connection the I cannot get error (obviously without connection I cannot operate with C5)
To solve this I need to delete cache, Uninstall the App and reinstall it, and while I dont try to see Video o Photo I can use it, If I try to connect by Wifi and see again the Video o Photo the App hangs again
I also have a problem connecting my Galaxy S20. The phone shows the wifi is connected and the C5 unit has a solid green light but the app says there is no connection. I have tried all the options described above, it seems odd that prior to today it worked ok.
@Innovv_support_Eason_Song I have used in a Lenovo x230 windows 10 64 bits and no conflictive apps installed, only I use this laptot to connect my car and motorbike to read faults by diagnose sofware. I have attached the error captured, in this pic you can see that advise no wifi connection... and the mobile is connected to INNOVV C5. Thanks NOTE: the word ERORR is incorrect, is --> ERROR
I have sent multiple crash reports including my SystemLogs, they all should show the problem.
I have using the mobile with only WIFI and mobiledata deactivated and when you I have been watching the videos for a few minutes, the Wi-Fi connection is interrupted.
I think the programmer of this application should check the conflicts of connection WIFI, data, etc ... the app is not operational
That is exactly the same behavior I also noticed, I already sent multiple crash reports, deactivating MobileData is a workaround.
I also own a Xiaomi Mi dashcam, which works great with WiFi, even when there is the exclamation mark and notice about "no internet" while being connected to the cameras WiFi, so the problem is fixable :-)
Hi
After installing the ADB software and connecting the mobile phone, the problem is in the DOS command line of the instructions, because it indicates a destination drive letter and Windows no longer assigns letters like disk drives to the connected mobiles, so it gives error the instruction.
If there is another way of doing it, I do not know how, I am not a computer expert, just a user and this is already complicated for me.
Anyway, I managed to make the application work without error by following these steps:
1- I put the mobile phone in Flight Mode. (all connections close)
2- Now I active only the WIFI connection.
3- I connect the WIFI with the INNOVV C5 device
4- And finally it works without hanging.
I think the problem may be that when the mobile phone connects via wifi with the INNOVV C5, a message is sent indicating that it does not have Internet (normal) and it is still connected automatically but it also uses mobile data (4G), and that is why when it is deactivated it works , there is a conflict at that time.
The other issue is that the Photo option I can see Video and in Video option I see photo.. stranger...
https://www.dropbox.com/s/zrfom1yoode81hc/ADB%20and%20log%20file%20instruction-20171114.pptx?dl=0
As the message sent to you, please click below instruction to do check and send us the log file, our guys will see what is wrong indeed.
It always has challenge to make App to meet all Android phones, manufacturers always changes code.