This might well look confusing, which is because I am completely confused myself.
I bought 2 C5s about a year ago, one with the 12-5v converter, which is fitted on the bike, the other fitted to my helmet using a 5v power pack. Both worked OK after fitting, for a while.
The helmet one stopped recording after about 4 months. The DVR would power up, but the camera wasn't recognised. Rather than go through the agro of a warranty claim, I just bought another one, which appeared to work. That was in Feb/March time.
I've checked the footage recently, and all I have on both cameras are sporadic recordings of between a few seconds and 15 minutes (the DVRs are set to record 5 minute chunks, so go figure that one).
I am sitting here now with the helmet camera and both DVRs, to see what is going on, and I can't get either of them to power up, either with a 5v power block or a wall powered USB supply.
All that happens is the red light comes on once, then nothing.
I wondered if it's the SD cards, which are Sandisk extreme cards. I'd accept it could be them if it would power up, but I doubt it's the cards that are causing that.
Any ideas? I just want a camera that switches on and records when I ride. If I can't trust it, it's not worth having.
Dear Sdrio
You mean you connect DVR with Lens, and charger the dvr with usb but it also cant be powered? all 3 DVR same situation? as you mentioned C5 app, you can find in google play or Apple Store, you cant find C5 since all models are in one app, such as C5 ,K2,.
And for the supplier, can you please show us your buying note via mail? we will ensure your rights and see how to solve this problem.
Awaiting for your reply.
Dear Sdrio
Sorry for the C5issues, you mean all 3 c5 are out of work? they all cant be powered?
Could you please connect the dvr with lens,and try to charge the dvr with a usb line? to see if the dvr can be powered or not? You can contact innovv@innovv.com for better communication.