I have the same issue with my K5 using Google Pixel 4 phone & I find it quicker & easier to remove the SD card & plug it into my laptop.
If you have a question about a specific Innovv device, please post your question in the right forum section. You then have a better chance of receiving an answer to your question.
Please provide as much information as possible with your question.
- describe your question as clearly as possible
- what did you do to find a solution yourself
- when does this occur in case of a problem
- which firmware version are you using (device/app)
- what brand of phone do you use
- and so on..
Because the more information you provide, the greater the chance that we can provide the correct answer.
You ask a question and hope for an answer, then we ask you to make some effort 😉.