INNOVV Motorcycle dashcam on BMW

FAQs

GENERAL QUESTIONS

3. There are many videos recorded in normal mode are saved in file named Accident Videos. What shall I do?


Please kindly decrease the sensitivity of the G-sensor in Settings with INNOVV App.




2. There is no videos recorded by rear camera.


Please kindly check the rear camera connector and related cables.




1. The DVR is not working after ignition for more than 10 seconds. What shall I do?


Please kindly check the yellow ACC wire and other cable connection status first.




4. How could I update to the latest firmware?


1. Find the latest firmware for your INNOVV dash cam from our Download page.
2. Copy the bin file to an SD card in FAT32 format
3. The file name must use the original name and there can be no other names
4. The firmware is automatically updated when the SD card is plugged into the DVR when it is power on.




5. There is no Google Map or GPS tracking when I play the local videos on my phone. What shall I do?


Please kindly check whether the speed is correct on the video first. If no, please kindly check the GPS connection with related cables.




6. There is no location name showing on the Google Map or GPS tracking when I play the local videos on my phone. What shall I do?


It requires the network to demonstrate the Google Map on your video.

For the iOS system, it could support the cellular data and Wi-Fi at the same time. Therefore, it is unnecessary to disconnect the INNOVV Wi-Fi first to play the local videos. However, for the Android system, it could only support one kind of network in one time, either the Wi-Fi or the cellular data. Therefore, users shall disconnect the INNOVV Wi-Fi first then it could play the local video with the cellular data.




7. When connect the INNOVV dash cam with the USB power, it still could not turn on normally.


Please kindly check the output power matches 5V at 1500MA or not.




8. When in video preview mode, there is always a Parking Mode on the video.


Please kindly check the status of the Parking Mode.




9. What shall I do if I find the recording videos are blurry?


Please kindly clean the camera lens with a lens tissue or cleaning cloth first.




10. What is Parking Mode?


Parking mode is extra security when you are away from your motorcycle. If your bike is hit, moved etc this movement will trigger the G Sensor and the unit will record for a number of seconds and then switch back off again. Video files triggered by the G Sensor will appear with a padlock on them when viewed via the App or located in the Park Folder if viewing files on your computer. For the Park Mode to be operational both this and the G Sensor need to be turned on via App settings Please note that the Smart 12/5v converter monitors your battery level and controls the DVR. Added indicator light When the battery voltage is greater than 12V, the light is on, and the parking monitoring mode can be used normally; When the battery voltage is less than 12V, the light does not light, and the parking monitoring mode cannot be used. Other functions can be used normally in both cases




11. What shall I do to minimize the video jitter problem and improve the video quality?


1. Re-located the camera for less vibration. 2. Add rubber pad to mounts to minimize the vibration.




12. When many videos recorded in normal mode are saved in files named Protected Videos?


Please kindly set the G-sensor to lower level, and make sure that DVR are fixed without movement or vibration during road trip.




13. Would video files stored in Parking Videos be deleted automatically?


No, those videos should be deleted manually. If not, SD card will reach full and stop saving video clips.




14. How to turn off the display of the Speed & Longitude and Latitudeon video?


You could kindly turn off the display of the Speed on video via INNOVV App→Settings→Recording Settings→The Speed & Longitude and Latitude on your phone.




15. How to get the GPS work?


For the first time of connecting the GPS, it will take about 2 minutes to connect. Please keep the GPS module face up, and this will facilitate the reception of GPS signals.




16. Could my smart phone work with INNOVV App?


The INNOVV App is iOS & Android Compatible. For those Android smart phones (Android 5.1 and above) &iPhones (iOS 8.3 and above), all could work with INNOVV App.




17. How could I change the Wi-Fi password for my INNOVV dash cam?


Firstly, please make sure your phone is connected with the INNOVV dash cam via a Wi-Fi connection. Then please go to Settings→Wi-Fi→Password to further reset the password. It should be 8 digitials, but only can recognize numbers & letter. Or other symbol does not work.




18. How could I play the videoes in TS format on computer?


You are suggested to use the VLC Player to play the videoes in TS format on computer.









K5 FAQs

1. How could I download the user manual for my INNOVV K5?


You could kindly find the user manual for your INNOVV K5 from our Download page and easily download one by clicking the icon.




2. How could I download the latest App for my INNOVV dash cam?


You could kindly find the latest App for your INNOVV dash cam from our Download page and easily download one by scanning the QR code.




3. How could I update to the latest firmware?


1. Find the latest firmware for your INNOVV dash cam from our Download page.
2. Copy the bin file to an SD card in FAT32 format
3. The file name must use the original name and there can be no other names
4. The firmware is automatically updated when the SD card is plugged into the DVR and powered on




4. Recording Indicator on INNOVV K5's Remote Control flashes slowly and K5 stops recording. What shall I do?


1.Please kindly check whether you are entering the Setting Interface or Camera Files Interface with INNOVV App on your phone when the INNOVV K5 dash cam system has been connected with your phone via Wi-Fi network.If yes, please kindly exit these two interfaces to further check the K5's working status.
2.INNOVV K5 innovates with the Sony 8-megapixel sensor on its front camera, producing high-quality 4K Ultra HD video. It is significantly larger than 1080p and as a result requires a lot more storage space.Please make sure that you use a U3 (UHS Speed Class 3), V30, V60, or V90 (Video Speed Class 30, 60, 90) rated TF card.




5. Recording Indicator on INNOVV K5's Remote Control flashes qucikly and K5 stops recording. What shall I do?


Please kindly check whether the TF card was inserted properly first. If yes, please kindly use another U3 (UHS Speed Class 3), V30, V60, or V90 (Video Speed Class 30, 60, 90) rated TF card to furhter check the working status.




6. There is no sound in all my videos.


Please kindly make sure you have turned on the Microphone first. If that still fails, please kindly turn off the Time-lapse video in Settings with INNOVV App.




7. What should I do if I forget the Wi-Fi password?


Please kindly long press the Function Button on the Remote Control for 10 seconds to reset the K5 to the factory default Settings. Then you coudl easily reconnect the K5's Wi-Fi with the default password 12345678.




8. When I download the recording videos on my phone and I find that the download speed is so slow. What shall I do?


Please kindly make sure that you have enabled the 5 Ghz Wi-Fi via Settings→Wi-Fi→Wi-Fi Band first. Then please make sure that the distance between your phone and the K5 is not that far away and there is no barriers between them.
You could kindly check those smartphones which could support 5.8 Ghz Wi-Fi and play 4K videos smoothly from .




9. What shall I do if I could not find the K5's Wi-Fi on my phone?


1. The INNOVV K5 is compatible with dual-band Wi-Fi, and the 5.0 Ghz Wi-Fi band is enabled by default. If you fail to search the K5’s Wi-Fi, please kindly check whether your phone could support the 5.0 Ghz Wi-Fi or not first.
2. Please kindly check that the blue Wi-Fi Indicators on DVR is flashing slowly or Remote Control. If yes, the Wi-Fi is connecting, please kindly wait for seconds to make Wi-Fi connected.
3. If your phone could support the 5.0 Ghz Wi-Fi and the blue Wi-Fi Indicators on DVR is flashing slowly, please kindly check the settings for the Wi-Fi active duration via Settings/ Wi-Fi and make sure you have chosen the "Do not close Wi-Fi" option.




10. What should I do if there is some wind noise on my videos?


An open foam cover around the microphone is used as the first line of defence against wind noise. You are suggested to put the microphone against the heading direction to further minimize the wind noise.




11. When I play the 4K videos recorded by the K5's front camera, I come across a little choppy problem.


Please kindly check whether your phone could support the 5.0 Ghz Wi-Fi or not first.You could kindly check those smartphones which could support 5.8 Ghz Wi-Fi and play 4K videos smoothly from https://www.dropbox.com/scl/fi/25q3lfx248mtmjqvtwlq6/The-smartphone-list.xlsx?dl=0&rlkey=ycj70fgpbylxd2lznlqjvspr3




12. When check the video files recorded by INNOVV K5,I find some video files recorded by INNOVV K5 are missing.


Please kindly check whether your TF card is U3 (UHS Speed Class 3), V30, V60, or V90 (Video Speed Class 30, 60, 90) rated first.




13. Why my smartphone couldn't play 4K videos smoothly with 5.8 GHz Wi-Fi.


Some of the smartphone could not play the video, Please check the below link to see wether you phone could play it or not https://www.dropbox.com/scl/fi/25q3lfx248mtmjqvtwlq6/The-smartphone-list.xlsx?dl=0&rlkey=ycj70fgpbylxd2lznlqjvspr3




14. How long can I record for with a micro SD card?


The amount of storage used depending on the bit rate of the video. According to the actual test from INNOVV, the following data for reference:





K2 FAQs

16. How long will INNOVV K2 record when it is equipped with different SD card?


K2 keeps loop recording on the SD card. And the cycle time is upto the SD Card size-

256GB - 19hours

128GB - 10hours

64GB - 5hours

32GB - 2.5hours




21. What shall I do if INNOVV K2 App crashed when access Setting page? (Especially for Samsung user)


WiFi connections on some phones are not stable, Follow below steps to do check. 1. Upgrade the latest firmware and APP Click website www.innovv.com – K2 Support, then you can get the latest firmware here.

Find the latest firmware and then download to your computer.

Use an SD card and then put this firmware on it, please make sure there is only one bin file with K2 on the SD card and there is no suffix (1) or (2) after the name of the file.

Put the SD card into the DVR slot and power it up, and the red light above the DVR starts flashing quickly. It will return to normal flicker status after about 10 seconds, indicating that the update was successful.

The video is for your reference.

https://www.dropbox.com/s/355vvchsjh6g4hr/INNOVV%20K2%20Firmware%20update%20%26%20LED%20flashes.MP4?dl=0

Then you can check the latest version APP on phone store, uninstall the old version and update the latest version.

2. Set phone to airplane mode, and enable WiFi connection only, reconnect WiFi and access setting again 3.Confirm whether the mobile phone location function is turned on or not, and make sure it is turned on during APP use 4. Refer the below photo to forget INNOVV K2 WiFi network, and re-input password and reconnect 5. Reset K2 system by reset button The reset button is located next to the SD card slot, and when pressed, the DVR is turned off. When the power needs to be turned on again, the DVR reverts to its factory Settings.




13. How to check the GPS trip track?


iOS User

When the GPS connected successfully, the iOS user can check the trip track on video. Please click the red square icon to view the track on map.

Android User

When the GPS connected successfully, below red square icon will appears on the live video.

In order to view the GPS trip track, please download the video to the mobile phone and disconnect the the K2 Wifi.




15. How to format a 64GB or 128GB SD card to FAT32 for INNOVV K2?


INNOVV C5 & K2 only support 64GB or 128GB SD card in FAT32 format. Windows can not format more than 32GB in Fat32. EaseUS partition tool is the best FAT32 format tool to format SD card to FAT32. Note: Formatting will delete all your data, please be sure to backup all your files before starting the job. ​ Partition Master Software Download and Install Click Blow Icon to download Partition Master and follow the instruction to install in on your PC. https://www.dropbox.com/s/bjs7d1on2ve6nuq/SD%20Carder%20Formatter.exe?dl=0 Follow up below instruction to format SD card to FAT32 1. Connect SD card or USB flash drive to your computer, launch EaseUS partition tool, right-click the card you want to format and choose "Format partition". 2. A mini window pops out, on which you can edit the partition label and choose a file system such as FAT/FAT32, NTFS, EXT2/EXT3. 3. Click "Apply" to confirm to format your 64GB SD card/USB flash drive to FAT32 with ease. More details, you can click below link, https://www.easeus.com/partition-master/format-64gb-sd-card-to-fat32.html




1. How could I download the user manual for my INNOVV K2?


You could kindly find the user manual for your INNOVV K2 from our Download page and easily download one by clicking the icon.




2. How could I download the latest App for my INNOVV dash cam?


You could kindly find the latest App for your INNOVV dash cam from our Download page and easily download one by scanning the QR code.




3. How could I update to the latest firmware for my INNOVV K2?


1. Find the latest firmware for your INNOVV dash cam from our Download page.
2. Copy the bin file to an SD card in FAT32 format
3. The file name must use the original name and there can be no other names
4. The firmware is automatically updated when the SD card is plugged into the DVR and powered on




4. How to judge the system working properly by INNOVV K2's indicator lights?


Green light flashes slowly(while with TF card); Blue light flashes slowly (while un-connected to the phone app); Orange light flashes slowly (while not un-connected to GPS); Red light is off.




5. How to play or download the video?


Now for the fun part, watching your video. There are several ways in which to review your video. 1) – Via the Innovv Wifi App on your Mobile Device Select documents on the App home page you then have 2 choices ‘ Files in Camera’ and ‘Files in device’ Files in Camera – Once selected you will see a preview list of all files currently saved on the SD card that’s inserted into the DVR. Select the file required and you can either delete, stream online or save. To stream on line you need to maintain the wifi connection with the DVR to watch the video. If you want to save your video and watch at a later time away from your bike select save. See below Files in Device – Once you have saved the video file this is where you can review/watch the video without being connected to the Innovv Wifi. Video saved to here will not be over written by the DVR if set to loop record. 2) – Review Video on your Computer Remove the Micro SD Card from your DVR, place into the SD Card Adapter and insert in to your computer or laptop. Open the external/flash drive that should auto populate and select the video file. Download video files direct to your computer via a micro USB lead. Please note below You will need to have the latest firmware version installed on your K2 DVR. A quality Micro USB will be required. 4. GPS Data/Split Screen Viewing/Dashcam/Dashcam Viewer For advanced users who want to create split screen viewing, intergrating GPS data, Dashcam Viewer Software will be required. Play your dashcam videos on the main screen while watching your vehicle’s speed, distance,position, bearing, and shock-sensor data update on graphs, data displays, and maps.“Geotag” points of interest along your route. Export these to a file. Or import them back in. Export your GPS tracks to common file formats such as comma-separated value (CSV), Google Earth KML, and GPS-exchange (GPX) for further data analysis. Export portions of videos to new clips.Combine multiple videos into a single video.




6. Should I select MP4 or TS video file format?


This is a personal choice. Please read and decide the best solution for your needs. MP4 Files Is one of the most common used video file formats and can generally be used with most/if not all media players and video editing software packages. Has no problem storing all GPS data collected via the K2. The weakness of MP4 is the potential of corrupted files if there is sudden or unexpected immediate power loss to the DVR. An example of the effect maybe in the event of an accident. If power is unexpectedly cut to the DVR the current file (1/3/5/10 mins) depending on loop setting selected maybe corrupted. TS Files Is not such a widely used file format. For general playback there is no problem with the majority of the most common media players. Editing video is a lot more limiting, in then main the majority of customers use a converter to another file format if editing is required. TS files are a more robust file format. For example if there is a sudden or unexpected immediate power loss to the DVR no video footage is lost, video recording are saved to the exact time of the power loss.




7. The video date is shown as 2000/1/1, what shall I do?


1. Connect the camera to phone, the video data will be snyc with phone automatically 2. After connecting to the APP, go to the live video screen, click pause and wait about 5 seconds, then click start recording again If still no change after above, the button battery inside DVR does not work, should be replaced.




8. What shall I do when there is battery drain problem with the Parking Mode?


When the bike is turned off the smart converter manages power to the DVR to ensure you experience no battery drain. 2mA when bikes battery voltage level is more than 12V (Converter Blue LED On) 0.08mA when bikes battery voltage is less than 12V. (Converter Blue Led Off) Please note that when you battery drops below 12V, draw is reduced to 0.08mA. This is to protect the battery, but the Parking Mode feature will not function.




9. How to change the video date & time?


Connect the camera to phone, the video data will be snyc with phone automatically. Change phone time, the date on video will be changed accordingly.




10. What shall I do to improve the video sound quality?


A small mic hole on DVR that is used to pick sounds. Please make sure that there is nothing could block the Mic hole and keep it open for better sound pickign up.




11. What is the Parked Folder for INNOVV K2?


The K2 uses this folder not only for the parking function, but also for the crash detection by the G-Sensor. So everytime the G-Sensor detects a shock higher than the G-Sensor threshold, this video is saved in the "Park" folder. You can reduce the sensitivity of the G-Sensor or completely disable it to avoid videos get saved in the park folder. https://www.innovv.com/forum/innovv-k2/park-and-video-folder




12. Does the K2's GPS have real-time location?


K2's GPS is used for track playback and currently isn't available for real-time location.




14. Which SD card is appropriate for INNOVV K2? How to format the SD card?


Maximum of 256gb micro sd card can be used in the Innovv camera range. A Class 10 Minimum 80mb/s U3 is advised. Please be sure to use a reputable branded card as often cheap/fake cards will potentially not operate with your camera and cause problems. INNOVV cameras require the SD card to be in Fat32 format. This is the standard format for 32gb cards or below, so these will operate straight away. 64gb to 256gb cards are generally in Exfat format and will require reformatting to Fat32. But don’t worry this is a simple process. – Insert the SD card into your DVR and power up (ensuring lens/lenses are connected) – Connect you mobile device via Wifi to the DVR – Access Innovv App – Select Settings(Center Cog icon). At these stage you will generally be prompted that card is in incorrect format and asked if you would like to reformat. Select yes. If you are not prompted continue to settings page and select format SD card toward bottom of the page Once completed the reformat please exit the App, forget the Innovv Wifi connection in mobile settings. Reconnect again and enter the App and you should be good to go and the unit will be recording Looking after your SD Card. SD cards do have a limited shelf life based upon the number of hours in total are recorded over time. Quality of cards do vary a lot. It is good practice for the health of your sd card to reformat (via App) on a regular basis. Also generally speaking the larger SD cards do last a lot longer as they store a lot more video data, so therefore do not loop/overwrite as regularly as the smaller cards.




17. What is the maximum SD card the INNOVV K2 could support?


256GB. It is not recommened as larger size SD card does not mean it has high speed data writing and read speed.




18. Which situation do you need to change the SD card?


1) Video recording is incomplete 2) Video cannot saved or view 3) The DVR could not read the 256G SD card 4) Althought we update the SD card according to the instruction, still could not update 5) While the mobile phone connected the K2 WIFI sucessfully, the warming “connect fail” come out




19. What shall I do if I could not connect the INNOVV K2's Wi-Fi?


1. Turn on the airplane mode of the phone, then connect the wifi again under this mode; 2. Please turn off the phone's data and try to connect; 3. Check again the location function of the phone, make sure this feature is enabled; 4. Forget the K2 wifi on the list of the phone, then input the password to connect again; 5. Upgrade the latest firmware and APP If the above methods can not solve the problem, please contact the INNOVV after-sales solution.




20. What shall I do if there is error message "Connect Fail" pop up after Wi-Fi connection?


1. Check the wifi LED light of the DVR 2. Check again the connection way of converter and DVR, please do not connect the red line together with the black line; 3. Switch two camera lens and then try to conncect again, please remember to tighten them with two thumb screws; 4. Unplug two camera lens, clean F&R slot, plug it one by one to the F slot and power on, see if the DVR can work




22. What shall I do if I forget the Wi-Fi password for INNOVV K2?


Refresh the K2 firmware, you will get the default password 12345678 again.





C5 FAQs

1. How could I download the user manual for my INNOVV C5?


You could kindly find the user manual for your INNOVV C5 from our Download page and easily download one by clicking the icon.




2. How could I download the latest App for my INNOVV dash cam?


You could kindly find the latest App for your INNOVV dash cam from our Download page and easily download one by scanning the QR code.




3. How could I update to the latest firmware?


1. Find the latest firmware for your INNOVV dash cam from our Download page.
2. Copy the bin file to an SD card in FAT32 format
3. The file name must use the original name and there can be no other names
4. The firmware is automatically updated when the SD card is plugged into the DVR and powered on




4. What is the instruction for the Lens installation?





5. What is the instruction for the video cable connection?





6. How long will INNOVV C5 record when it is equipped with different SD card?


The INNOVV C5 could support those Class 10 Micro SDHC with Adapter 80mb/s (MB-MC32DA/AM). Micro SD card should be formatted in-device using the mobile app before recording begins.




7. What shall I do if I can not find INNOVV C5 WiFi network to connect?


1. When Wi-Fi was disconnected indeed, please shut off WiFi network and Turn it again, then reconnect WiFi. 2. Mobile device is too far away to Camera system is too far, or the WiFi singal was blocked. Move Mobile device close to Camera system. 3. The mobile device is too low spec, WiFi connection is weak. Upgrade or change the mobile devices. 4. 4. Wrong settings or System broken. Reset camera system, or Reinstall firmware




8. What shall I do if there is no recording when SD card inserted and camera system is powered on?


1. SD card was unreadable Format SD card to be FAT32 by press WiFi button for 8 seconds while recording. 2. SD card was broken or low speed Change SD card to be high speed (Class 10 or Above) 3. Loop Video was Off, SD card was full. Change SD card or Format SD card 4. Too many protected video clips, SD card was full. Format SD card and Set G-sensor to low level or off 5. Conneciton between Type C connector and DVR is lose Disconnect the video cable and re-connect it again 6. Video cable was damaged or broken Check video cable 7. Wrong settings or System broken Reset camera system, or Reinstall firmware




9. What shall I do if I could not download videos/photos from camera to device?


INNOVV C5 app is not allowed to store data to your device. Storage must be allowed from App permissions for downloading videos/photos from camera to your device. Settings→App Permissions→INNOVV C5→StorageSettings→App→INNOVV C5→Storage.




10. Living recording disapear after device on screen lock mode, what shall I do?


Screen locked and living recording can not display on the lock screen. Display on the lock screen Settings → App→INNOVV C5→Notifications.





K3 FAQs

1. How could I download the user manual for my INNOVV K3?


You could kindly find the user manual for your INNOVV K3 from our Download page and easily download one by clicking the icon.




2. How could I download the latest App for my INNOVV dash cam?


You could kindly find the latest App for your INNOVV dash cam from our Download page and easily download one by scanning the QR code.




3. How could I update to the latest firmware?


1. Find the latest firmware for your INNOVV dash cam from our Download page.
2. Copy the bin file to an SD card in FAT32 format
3. The file name must use the original name and there can be no other names
4. The firmware is automatically updated when the SD card is plugged into the DVR and powered on.




4. Recording Indicator on INNOVV K3's Remote Control flashes slowly and INNOVV K3 stops recording. What shall I do?


1. Please kindly check whether you are entering the Setting Interface or Camera Files Interface with INNOVV App on your phone when the INNOVV K3 dash cam system has been connected with your phone via Wi-Fi network. If yes, please kindly exit these two interfaces to further check the K3's recording working status.
2. Please kindly change another TF card to check whether the INNOVV K3 could start recording or not.




5. Recording Indicator on INNOVV K3's Remote Control flashes qucikly and INNOVV K3 stops recording. What shall I do?


1. Please kindly check whether the TF card is inserted properly first.
2. Please kindly check whether the TF card is in FAT32 format.
3. If the TF card is inserted properly and it is in FAT32 format, please kindly change another normal TF card.




6. There is no sound in all my videos.


Please kindly make sure you have turned on the Microphone first. If that still fails, please kindly turn off the Time-lapse video in Settings with INNOVV App.




7. What should I do if I forget the Wi-Fi password?


Please kindly long press the Function Button on the Remote Control for 10 seconds to reset the K5 to the factory default Settings. Then you coudl easily reconnect the K5's Wi-Fi with the default password 12345678.




8. When I download the recording videos on my phone and I find that the download speed is so slow. What shall I do?


Please make sure that the distance between your phone and the INNOVV K3's DVR is not that far away and there is no barriers between them.




9. What shall I do if I could not find the K3's Wi-Fi on my phone?


1. Please kindly check that whether you have disabled the Wi-Fi via Settings on INNOVV App.
2. Please kindly check that the blue Wi-Fi Indicator on INNOVV K3's Remote Control is flashing slowly. If yes, the Wi-Fi is connecting, please kindly wait for seconds to make Wi-Fi connected.




10. What should I do if there is some wind noise on my videos?


An open foam cover around the microphone is used as the first line of defence against wind noise. You are suggested to put the microphone against the heading direction to further minimize the wind noise.




11. How long can I record for with a micro SD card?


The amount of storage used depending on the bit rate of the video. According to the actual test from INNOVV, the following data for reference: